question

66304432 avatar image
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66304432 asked JimmyYang-MSFT commented

No dial pad

Hello Teams Community,


Please i need your help on this


We have a user called Anna who has a license for teams calls (externally) however her dial pad is not showing up.


I have run the scripts to enable the dial pad and it goes through but does not seem to be working

office-teams-windows-itpro
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1 Answer

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JimmyYang-MSFT answered JimmyYang-MSFT commented

Hi @66304432

Here are the five possible causes of this issue:

  • The user hasn't assigned a Teams license.

  • The user hasn't assigned a Calling Plan.

  • The user hasn't enabled Enterprise Voice.

  • The user is in Islands mode.

  • The OnlineVoiceRoutingPolicy value isn't set correctly for the user.

The resolution you could find it from this document. We also recommend you run this diagnostic tools to verify possible issues that affect the dial pad.


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@66304432

It has been a while, how is everything going?
If you have any update about this issue, please feel free to post back.

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