No dial pad

IBN 4,331 Reputation points
2022-04-27T13:49:11.267+00:00

Hello Teams Community,

Please i need your help on this

We have a user called Anna who has a license for teams calls (externally) however her dial pad is not showing up.

I have run the scripts to enable the dial pad and it goes through but does not seem to be working

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  1. JimmyYang-MSFT 48,786 Reputation points Microsoft Vendor
    2022-04-28T07:06:16.31+00:00

    Hi @IBN

    Here are the five possible causes of this issue:

    • The user hasn't assigned a Teams license.
    • The user hasn't assigned a Calling Plan.
    • The user hasn't enabled Enterprise Voice.
    • The user is in Islands mode.
    • The OnlineVoiceRoutingPolicy value isn't set correctly for the user.

    The resolution you could find it from this document. We also recommend you run this diagnostic tools to verify possible issues that affect the dial pad.

    If the answer is helpful, please click "Accept Answer" and kindly upvote it. If you have extra questions about this answer, please click "Comment".
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