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JustinCron-5816 avatar image
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JustinCron-5816 asked StoyanChalakov answered

SCSM Exchange Connector Issues

I really could use some help with the exchange connector 4.1 working within SCSM 2016 - I have pretty much tried way to get this work, from using Exchange Server URL to using Exchange Online and I keep getting this error

197078-image.png


Also including API permissions as well if that can provide any information

197111-image.png


I was hoping I could get some help.


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StoyanChalakov avatar image
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StoyanChalakov answered

Hi @JustinCron-5816,

I see that you are using the Connector with O365. Did you follow all the steps from the guide regatrding authentication and impersonation, in particular those:

Recipient Impersonation
Unless you configure Exchange Connector to allow impersonation for other accounts, Exchange
Connector can access only the mailbox of the Run As account that is specified in the Create
Exchange Connector wizard. If you want to have multiple Exchange Connector instances that
monitor different mailboxes, you must configure Exchange Connector to allow the Run As
account to impersonate the credentials of the other mailbox recipients


Also, what about htis hint:

197275-image.png

Did you also follow the steps uder "Prerequisites to setup OAuth"?

(If the reply was helpful please don't forget to upvote and/or accept as answer, thank you)
Regards
Stoyan Chalakov






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