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GSandhu-5918 avatar image
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GSandhu-5918 asked FaeryFu-MSFT commented

I can't create an event on calendar

Hi

So a really frustrating situation. I've always used outlook on browser and never had an issue. I open up 2 outlook accounts, one is for work and the other is my personal one. For some reason, today I haven't been able to save an event via the calendar. I keep getting the same error below 'could'nt create event, try again':

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The weird thing is I am able to open up the outlook app on my phone and save an event on both my personal and work accounts without any issues. I can also edit and delete events via my browser! It's so frustrating. I've tried logging into my accounts on another laptop and have the same issue! It appears it definetely something to do with my accounts but I'm unsure how it's happened. I can't find an answer anywhere on google to fix this issue!

I've got a lenovo laptop, I've updated my software settings. I've restarted my laptop, cleared the cache etc etc. I've literally tried everything!

Can anybody please help me as it's so frustrating

office-outlook-itpromicrosoft-graph-calendar
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1 Answer

FaeryFu-MSFT avatar image
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FaeryFu-MSFT answered FaeryFu-MSFT commented

Hi @GSandhu-5918 ,

Welcome to our forum!

To narrow down the issue, I’d like to collect some information:
1. The account that encountered this issue is your personal account or work account?
2. May I know whether the calendar is a shared calendar?
3. What the detailed veision of Outlook are you using?(File > Office Account > About Outlook)

Considering the case, it is recommended you use the following troubleshooting:
1. Run Outlook in safe mode and see if it works.
2. Use Microsoft 365 SaRA tool and select the option “I'm having problems with my calendar”. You can also use this tool to scan Outlook thoroughly.
3. Create a new Outlook profile to see whether there is any improvement.


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Hi @GSandhu-5918 ,

I am writing to check if you have tried the suggestions I mentioned before.

Would you please get back to me at your earliest convenience? Because your response is of great importance for the following trouble shooting. If you need further help, please provide more detailed information, so that we can give more appropriate suggestions.

I look forward to hearing from you.

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