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SashaWang-1207 asked YiLu-MSFT commented

I cannot open the files on desktop apps

HI, I cannot open the files on desktop apps (PPT,word, Excel). Also desktop apps cannot open files from sharepoint.


Process: I have login all MCS apps with my biz account. But Every time when when open teams file in desktop apps, will let me login again under the private account which I used before. I click use another account and log in biz account, will skip a window tells cannot oppen.

office-sharepoint-online
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I am currently looking into this issue and will give you an update as soon as possible.

Thank you for your understanding and support.

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1 Answer

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YiLu-MSFT answered YiLu-MSFT commented

Hi @SashaWang-1207
Where do the files (cannot open in app) locate? Is there any unique settings on them?

Please check if there are any updates of Office. You can update your Office applications in the following ways: Open Excel -> File -> Account ->Update Options ->Update Now.

If your Office has been updated to the latest version, you can also try the following methods:
1.Repairing Office from the Control Panel:
Go to Control Panel -> Programs -> right-click on Office applications’ icon -> Change -> Online Repair.
2.Opening Office apps in safe mode to check whether there is an add-in or extension that may be causing a problem on startup.
3.Performing a clean boot in Windows determine whether a background program is interfering with your Office application.

If the answer is helpful, please click "Accept Answer" and kindly upvote it. If you have extra questions about this answer, please click "Comment".

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5 |1600 characters needed characters left characters exceeded

Up to 10 attachments (including images) can be used with a maximum of 3.0 MiB each and 30.0 MiB total.

Hi @SashaWang-1207
Is there any update on this thread? Comment here if you still need any help.

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