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66304432 avatar image
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66304432 asked YukiSun-MSFT commented

Teams Loading issue for Multiple users

Hello Teams Community


Please i need your help on this issue.


We have a user who is unable to log into the teams.


Here is the error message:

197264-image.png


office-teams-windows-itpro
image.png (60.2 KiB)
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1 Answer

YukiSun-MSFT avatar image
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YukiSun-MSFT answered YukiSun-MSFT commented

Hi @66304432,

Please have a look at the lower left corner of error message screen and see if there's any error code which might be helpful for further analysis.

Besides, below are some troubleshooting steps you could try and see it can help:

  1. Log in to Teams web client via teams.microsoft.com and check the result.

  2. Remove the Teams cache and then reinstall the Teams client. For instructions about how to clear the Teams cache, you may refer to this link. To reinstall Teams, you can uninstall it via Control Panel, then download and install it via https://aka.ms/getteams.


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Hi @66304432,

I'm writing to check if your issue has been resolved. If the replies above are helpful, do you mind accepting it as answer? This can be beneficial to others who read this thread. If you still have further concern on this, please feel free to let us know.

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