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JasonGodfrey-5248 asked CeasarChenMSFT-3458 edited

shared onedrive folder disaapears after initial access

i have external customer sharing a folder with me via onedrive .

initially i can access the folder no problem . (meaning the email below contains the link where i can access the folder)

However if i close the webpage and try to re-access the folder its no longer available .

if i go to my onedrive portal and check under "shared" i cannot see this folder

Is this a setting somewhere in our teams admin panel? seems weird.

When i go back to the original email its empty.
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office-teams-windows-itprooffice-onedrive-client-itpro
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Hi,
I'm working on it and will reply when there is progress.

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CeasarChenMSFT-3458 avatar image
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CeasarChenMSFT-3458 answered

Hi, @JasonGodfrey-5248
Whether the sharer has set the permission to connect and share, such as the expiration time.
197662-image.png
Whether the sharer has moved the folder, moving the folder may make you lose permissions.
Can you ask the sharer to share other folders to see if there are similar problems?
Whether the administrator in the sharer's organization has set permission to link sharing.


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JasonGodfrey-5248 avatar image
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JasonGodfrey-5248 answered CeasarChenMSFT-3458 edited

@CeasarChenMSFT-3458

i do not see any expiration time in your screen shot

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Hi, @JasonGodfrey-5248
Set in Anyone with the link, the setting is not available due to the admin in my organization being under file protection, greyed out in the screenshot.
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