Initiating Retire Failed

Ask Intune Question 21 Reputation points
2022-04-29T02:32:40.133+00:00

I cannot retire/wipe device in Intune.

I am getting the following error :
197557-image.png

I am not a Intune Admin/Global Admin. However in previous instances I have Retired devices hence I have the required permission for Retire.

Microsoft Intune
Microsoft Intune
A Microsoft cloud-based management solution that offers mobile device management, mobile application management, and PC management capabilities.
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  1. Lu Dai-MSFT 28,341 Reputation points
    2022-04-29T06:09:37.98+00:00

    @Ask Intune Question Thanks for posting in our Q&A.

    For this issue, we appreciate your help to try some actions:

    1. Please try to retire another device using the same user and check if it is successful.
    2. Please check if the user has any role in Users > Select the target user > Assigned roles.

    If there is any update, feel free to let us know.

    If the answer is the right solution, please click "Accept Answer" and kindly upvote it. If you have extra questions about this answer, please click "Comment".
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