Initiating Retire Failed

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32122405 asked Apr 29, '22 LuDaiMSFT-0289 commented May 4, '22

Initiating Retire Failed

I cannot retire/wipe device in Intune.

I am getting the following error :

I am not a Intune Admin/Global Admin. However in previous instances I have Retired devices hence I have the required permission for Retire.

mem-intune-general mem-intune-admin-center

image.png (9.8 KiB)

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Answer 1 · 2022-04-29T06:09:37.98Z

LuDaiMSFT-0289 answered Apr 29, '22 LuDaiMSFT-0289 commented May 4, '22

@32122405 Thanks for posting in our Q&A.

For this issue, we appreciate your help to try some actions:
1.Please try to retire another device using the same user and check if it is successful.
2.Please check if the user has any role in Users > Select the target user > Assigned roles.

If there is any update, feel free to let us know.

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LuDaiMSFT-0289 · May 04 at 03:56 AM

@32122405 I am currently standing by for further update from you and would like to know how things are going. If you have any updates, please don't hesitate to let me know. Thanks.

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