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63974651 asked emilyhua-msft edited

I cannot use SOLVER in excel

I tried to add SOLVER in excel to finish a work, but it didn't work.
Only showing that Microsoft office access the file SOLVER.XLAM.

office-excel-itprooffice-scripts-excel-dev
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Hi 63974651,

The openspecs-office forum tag handles requests related to Open Specifications documentation issues.
The Open Specifications can be found at: http://msdn.microsoft.com/en-us/library/cc203350.aspx.
Your question does not appear to be related to the Open Specifications documentation set.

I have removed this tag, but it appears that you already have the correct tag(s) listed to reach the proper support for this issue.

Regards,
Kristian S
Support Escalation Engineer
Microsoft Open Spec Protocols

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1 Answer

emilyhua-msft avatar image
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emilyhua-msft answered emilyhua-msft edited

Hi @63974651

Welcome to Q&A fourm ~

Only showing that Microsoft office access the file SOLVER.XLAM.

Could you please share us with the error message? You can take a screenshot and past to here.

I suggest you go to C:\Program Files\Microsoft Office\root\Office16\Library\SOLVER, make sure the Solver.xlam file is there and you can open it for a test. (If you have 32-bit version of Office, you need go to C:\Program Files (x86)\Microsoft Office\root\Office16\Library\SOLVER)

  • If the file is missing, I suggest you copy the Solver.xlam file from other computers with Excel installed and copy it to your computer.

  • Then please go to Excel > Options > Add-ins > Manage, Excel Add-ins > Go, untick the box of "Solver Add-in" first > Click OK. Then restart Excel app, tick the "Solver Add-in" back to check this issue.

  • Besides, you can try to use "Browser" button to find the Solver.xlam and load it.
    198202-5.jpg

Please also go to File > Options > Trusted Center > Trusted Center Settings > ActiveX Settings > You may choose "Prompt me before enabling all controls with minimal restrictions".
And then go to Macro Settings under Trusted Center Settings, make sure you have enabled macros.

Any updates, welcome to post back.


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