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JakubWitoski-6977 avatar image
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JakubWitoski-6977 asked JakubWitoski-6977 commented

Sharepoint errors after KB5002180 update

Hi,
After last security update on our server - KB5002180. We are having lots of issues on our SharePoint 2019 on Premise. And since it is security update I can't uninstall it.
From server side all services are working, but from user side there are serious problems:

  1. First of all we got lots of browser errors e.g.:
    197630-beztytu%C5%82u.jpg

  2. In modern view of list there is lots of strange issues: buttons/ column headers are not clickable, top list ribbon and top navigation bar disappears on second visit on list view within the same browser card, site content view is almost blank (only dividing lines are visible and "Contents Subsites") .

  3. Our custom App-extension is not visible.



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Hi @JakubWitoski-6977,

Thank you for your question. We will give you an update as soon as possible. Thank you for your understanding and support.

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1 Answer

CaseyYangMSFT-4714 avatar image
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CaseyYangMSFT-4714 answered JakubWitoski-6977 commented

Hi @JakubWitoski-6977,

Did you get any other error message? Per my research, i didn't find any useful information about this issue. Have you back up your content database before install this security update? As i am not able to reproduce this issue, i would suggest you open a ticket with Microsoft for further help.


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Unfortunately, we got only client side exceptions in browser. There are lots of them, but are mostly information about failing load resource etc.
198638-zrzut-ekranu-2022-05-04-100842.jpg
Errors same like this repeat with different details.
From server side everything there is none.

We have snapshoot of virtual machine from before update. So we could revert to it, but on the same server we got SQL instance of content database. Unfortunately users work would also be reverted which I am wary to do. Now, I see that setting everything on one server was a mistake. I was thinking that since we don't have so many users, there will be no performance problem with having SQL on same server and there is no need of another machine.

@CaseyYangMSFT-4714 could you guide me where I can open ticket with Microsoft?

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Hi @JakubWitoski-6977,

You could create a support ticket by visiting this site: https://support.microsoft.com/en-us/hub/4343728/support-for-business.

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