question

Joejoe2002-1046 avatar image
0 Votes"
Joejoe2002-1046 asked DSPatrick answered

Mijn oude telefoon met authenticator app is niet meer beschikbaar en op mijn nieuwe telefoon vraagt hij voor verificatie die ik niet kan uitvoeren nu. Hoe kan ik toch op mijn nieuwe telefoon de authenticator gebruiken?

Oude is kapot en niet meer beschikbaar en nieuwe vraagt voor de authenticator app op de oude telefoon. Hoe kan ik nu inloggeb zonder verificatie van de oude telefoon

microsoft-authenticator
5 |1600 characters needed characters left characters exceeded

Up to 10 attachments (including images) can be used with a maximum of 3.0 MiB each and 30.0 MiB total.

1 Answer

DSPatrick avatar image
0 Votes"
DSPatrick answered

Q&A forums are english only.

You can restore from backup (assuming there was one) but make sure no accounts have been added to the newly install app. Then sign on with recovery account to do the restore.

You can recover your account credentials from your cloud account, but you must first make sure that the account you're recovering doesn't exist in the Microsoft Authenticator app. For example, if you're recovering your personal Microsoft account, you must make sure you don't have a personal Microsoft account already set up in the authenticator app. This check is important so we can be sure we're not overwriting or erasing an existing account by mistake.
https://support.microsoft.com/en-us/account-billing/back-up-and-recover-account-credentials-in-the-authenticator-app-bb939936-7a8d-4e88-bc43-49bc1a700a40

--please don't forget to upvote and Accept as answer if the reply is helpful--



5 |1600 characters needed characters left characters exceeded

Up to 10 attachments (including images) can be used with a maximum of 3.0 MiB each and 30.0 MiB total.