I completed my Microsoft Office Specialist certification a couple of months ago.
However, when I attempt to access the Microsoft Learning Benefits and Exams Dashboard, it says: "Unfortunately, this access code has expired. Microsoft takes the security of your information very seriously, so access codes are only active for a limited number of days. You may request a new access code from the login page."
When I try requesting a new temporary access code, I get this message "We regret that we were unable to confirm your information in our system. Please confirm that your MC ID, first name, last name and e-mail address are correct, and then try again. Please note that the e-mail address must be the same address used on your MCP profile."
I have made sure that the information I entered is correct but it does not seem to work. How can I go about accessing my account on the Microsoft Certification Member site as I need to download the PDF of my certification.