My Azure ML studio is not loading

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CASTANOSANCHEZMariaJoseA-3582 asked May 2, '22 GiftA-MSFT commented May 9, '22

My Azure ML studio is not loading

Hello,

I am trying to enter my ML studio, however when I launch it, the window opens and appears to be loading (it says: loading workspace) but it reamins this way for a long time and I cannot access it. I have had this problem for a couple of days now and have tried it on different web browser and the result is the same.

Please your help or feedback to solve this as soon as possible.

Thank you!

azure-machine-learning

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GiftA-MSFT · May 03 at 12:43 AM

Hi, thanks for reaching out. Are you still experiencing this issue? If so, can you please share the region of your resource? Is this Azure ML Classic or Studio? Have you tried private browsing?

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CASTANOSANCHEZMariaJoseA-3582 GiftA-MSFT · May 03 at 07:44 AM

Hello,

Yes I am still experiencing this issue. The region of my resource is West Europe. I can access my account perfectly but then when I try to launch the ML Studio it goes on a loop saying "Loading workspace" and I can never enter. I have tried with different browsers (Chrome, Firefox, Safari, and microsoft edge) and also private windows and nothing is working.

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Answer 1 · 2022-05-02T16:00:03.39Z

TKujala answered May 2, '22

Hi @CASTANOSANCHEZMariaJoseA-3582,

Have you tried it by using a Chrome browser?

Here is a quite similar issue.

https://docs.microsoft.com/en-us/answers/questions/576536/not-able-to-access-to-microsoft-machine-learning-s.html

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Answer 2 · 2022-05-03T07:45:11.707Z

CASTANOSANCHEZMariaJoseA-3582 answered May 3, '22

Hello,

Yes I am still experiencing this issue. The region of my resource is West Europe. I can access my account perfectly but then when I try to launch the ML Studio it goes on a loop saying "Loading workspace" and I can never enter. I have tried with different browsers (Chrome, Firefox, Safari, and microsoft edge) and also private windows and nothing is working.

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Answer 3 · 2022-05-03T08:24:37.73Z

CASTANOSANCHEZMariaJoseA-3582 answered May 3, '22 GiftA-MSFT commented May 9, '22

Also the problem is only with my account, as there is other people that work with me in the same resource group (azrgy-ml4p-01) and their accounts are working perfectly, they can log in into their Azure ML studio and even mine without an issue. However, on my side I cannot log into any Azure ML Studio, nor mine and theirs. I have also checked with the IT department at my organization and from this side my account should be working just fine, I can enter other Azure platforms except for Azure ML studios, which is the focus of my projects.

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GiftA-MSFT · May 03 at 03:16 PM

Just to rule out device issue, have you tried using a different device?

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CASTANOSANCHEZMariaJoseA-3582 GiftA-MSFT · May 04 at 07:31 AM

Yes, I have tried from different devices.

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GiftA-MSFT CASTANOSANCHEZMariaJoseA-3582 · May 09 at 04:48 PM

Thanks for the details and sorry for delayed response. Above you mentioned other people can log into your AML studio without issues, so it seems to be a device or network issue if you ask me. However, you also mentioned that you can access other Azure platforms except Studio. I think this issue requires further investigation through a support request. Please raise a support request for proper diagnosis of the issue.

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