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Admin-4094 asked LuDaiMSFT-0289 commented

How do I remove Intune from my devices as they are currently locked down?

Hi,

The company i work for has a number of devices bought from a business which has now gone into liquidation. Sadly, they have not removed their lock from the devices we have meaning that Intune is preventing me from adding apps needed on the devices. How do i fully reset the device in order to start the tablet from scratch? When i have attempted a factory reset when the device comes back on it automatically links back to the secured network. I have an admin login to Azure but it doesnt seem to allow me to wipe the device as i dont have access. Any ideas would be great

Thanks,
Lisa

mem-intune-generalmem-intune-enrollmentmem-intune-application-managementmem-intune-admin-center
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1 Answer

LuDaiMSFT-0289 avatar image
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LuDaiMSFT-0289 answered LuDaiMSFT-0289 commented

@Admin-4094 Thanks for posting in our Q&A. From your description, did you mean that you want to remove these devices from the business where you bought them? If there is any misunderstanding, please correct me.

Did you have an Azure AD account of this business? If yes, it is suggested to try to remove devices via company portal app.
https://docs.microsoft.com/en-us/mem/intune/user-help/unenroll-your-device-from-intune-windows#remove-in-company-portal-homepage

If not, please understand that the devices are managed by this business now and we couldn't do any change. Given this situation, it is suggested to contact the IT of this business and ask the IT to wipe the devices.

Hope it will help.


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@Admin-4094 I am currently standing by for further update from you and would like to know how things are going. If you have any questions or concerns on the recent information I've provided you, please don't hesitate to let me know.

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