How do I remove Intune from my devices as they are currently locked down?

Admin 1 Reputation point
2022-05-02T11:20:44.857+00:00

Hi,

The company i work for has a number of devices bought from a business which has now gone into liquidation. Sadly, they have not removed their lock from the devices we have meaning that Intune is preventing me from adding apps needed on the devices. How do i fully reset the device in order to start the tablet from scratch? When i have attempted a factory reset when the device comes back on it automatically links back to the secured network. I have an admin login to Azure but it doesnt seem to allow me to wipe the device as i dont have access. Any ideas would be great

Thanks,
Lisa

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  1. Lu Dai-MSFT 28,341 Reputation points
    2022-05-03T02:16:08.84+00:00

    @Admin Thanks for posting in our Q&A. From your description, did you mean that you want to remove these devices from the business where you bought them? If there is any misunderstanding, please correct me.

    Did you have an Azure AD account of this business? If yes, it is suggested to try to remove devices via company portal app.
    https://learn.microsoft.com/en-us/mem/intune/user-help/unenroll-your-device-from-intune-windows#remove-in-company-portal-homepage

    If not, please understand that the devices are managed by this business now and we couldn't do any change. Given this situation, it is suggested to contact the IT of this business and ask the IT to wipe the devices.

    Hope it will help.

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