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66304432 avatar image
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66304432 asked JimmyYang-MSFT commented

Teams 3PIP Phones not getting Telephone Number

Hello Teams Community,


Please i need your help on this issue.


We have configured Teams Calling with Direct Routing for this customer. They are trying to leverage their existing fleet of Polycom VVX 501 Phones on S4B Firmware (Teams 3PIP).


The User accounts that are created in the Cloud are able to make and receive calls fine, but user accounts that are Dir Synced do not provision the Caller ID to the handset and calling fails.


Please see attached:

  • Image 1 - user account provisioned to handset with Phone Number


198273-ibn-0-1651504857077.png



Image 2- user account provisioned to handset, no Phone number, unable to make/receive calls

  • Get-CSOnlineUser.png - comparing accounts confirming LineURI is populated in both accounts.

198292-ibn-1-1651504971980-1.png



198293-ibn-2-1651505081552.png



On-Prem Dial Plan is set to false (otherwise handsets get default US Dial Plan) and OnPremLineURI is confirmed to be false for both cloud and dirsync user.


Note that all users (dirsync and cloud only) work fine in Teams Client, Caller ID is present and all normalisation and voice routes apply correctly.


Can you please assist in determining the difference between accounts and how to resolve.


office-teams-windows-itpro
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Hi @66304432

Sorry, I have some confusion about your question, could you help me confirm it?

1)In your picture 1 setting, could you users call each other with no issue?

2)

user accounts that are Dir Synced do not provision the Caller ID to the handset and calling fails.
Note that all users (dirsync and cloud only) work fine in Teams Client

So does the call work fine for dir sync users in Teams client?






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@66304432

It has been a while, how is everything going?
If you have any update about this issue, please feel free to post back.

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1 Answer

ricardosolisvillegas-4678 avatar image
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ricardosolisvillegas-4678 answered

Hello @66304432

Thank you for your post.

Did you enable any VoiceRoutingPolicy?
Have you check if the devices are shown as online from Teams admin center/Azure Active Directory ?

BR,

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