Unable to connect to Azure Linux VM

Chandra Manral 1 Reputation point
2022-05-04T09:51:53.927+00:00

Hi,

For past couple of days , We are facing this issue where We are not able to connect to 2 of our linux VMs via putty.
It is giving "access denied" error but same user and password that used to work perfectly until few days back.

From portal, it is showing message "virtual machine status is not ready" for those Vms.

We tried rebooting them, and also tried redeployment but it did not help. Our subscription is having basic plan so can not take support from Microsoft over the issue. Pls suggest.

Thanks

Azure VMware Solution
Azure VMware Solution
An Azure service that runs native VMware workloads on Azure.
318 questions
0 comments

1 answer

Sort by: Most helpful
Most helpful Newest Oldest
  1. srbhatta-MSFT 8,546 Reputation points Microsoft Employee
    2022-05-04T12:14:26.82+00:00

    Hello @Chandra Manral ,
    Thanks for reaching out to Microsoft QnA.
    I understand that you are unable to connect to your Linux VMs using the same username and password that you used two days back.
    Have you tried to reset password for the same user by navigating to "Reset password" section? Are you still not able to connect to the VM even after resetting password for an existing username, or creating a new username password?
    Let me know if the above step you have already tried, then I can accordingly suggest further steps. Thanks.

    ---------------------

    If the above information is helpful, please don't forget to accept as answer and upvote.