Skype Meetings App will not allow external access

Question

question

FBeebe asked May 4, '22 JimmyYang-MSFT commented May 20, '22

Skype Meetings App will not allow external access

Skype Meetings App will not connect to meetings from external source. I can connect via the Mobile app if a domain user but not as a quest. Recently updated Edge Certificate.

Skype For Business 2019
3 FE with mediation collocated
2 Edge servers

Here is the log from the Skype Meetings App . Tried logon as "guest101"

This is the Local logs window. Each message is formatted and coded as follows:
Time, Level, Module, Component, Message, Caller [, Stack]
TL_ERROR
TL_WARN
TL_INFO
TL_ASSERT
TL_VERBOSE
TL_NOISE

Dumping Logs: Dump Requested Time - Tue May 3 15:07:26 EDT 2022, Reference Time - Tue May 3 15:07:05 EDT 2022
15:7:5:428, TL_INFO, , CoreUX, Logging Started., anonymous
15:7:5:428, TL_INFO, , CoreUX, url = https://pool01.domain.com/lwa/WebPages/LwaClient.aspx?legacy=RmFsc2U!&meeturl=aHR0cHM6Ly9tZWV0LmZhbmRyLmNvbS9mYmVlYmUvQlRMMUcxNUQ%2Fc2w9MQ%3D%3D&wk=2, anonymous
15:7:5:428, TL_INFO, , , Prepare LoadJoinParameters from url[https://pool01.domain.com/lwa/WebPages/LwaClient.aspx?legacy=RmFsc2U!&meeturl=aHR0cHM6Ly9tZWV0LmZhbmRyLmNvbS9mYmVlYmUvQlRMMUcxNUQ%2Fc2w9MQ%3D%3D&wk=2]:base64JoinParam[null] base64showLegacy[RmFsc2U!], anonymous
15:7:5:428, TL_ERROR, , CoreUX, Failed to find a cookie for the query string!, anonymous, STACKTRACE::
anonymous anonymous
15:7:5:428, TL_INFO, , CoreUX, isSupportMeetUrl: true, anonymous
15:7:5:429, TL_WARN, , CoreUX, EscapedJoinXML does not exist., anonymous
15:7:5:429, TL_INFO, , , Prepare LoadJoinParameters: base64MeetUrlParam[aHR0cHM6Ly9tZWV0LmZhbmRyLmNvbS9mYmVlYmUvQlRMMUcxNUQ/c2w9MQ==] , anonymous
15:7:5:429, TL_INFO, , , Prepare LoadJoinParameter: meetUrl[https://meet.domain.com/skypeuser/BTL1G15D?sl=1] , anonymous
15:7:5:430, TL_INFO, , , open httprequest to retrieve xml --- meetUrl opened[https://meet.domain.com/skypeuser/BTL1G15D?sl=1] , anonymous
15:7:5:430, TL_INFO, , , statechange for httprequest to retrieve xml begin--- ReadyState[1]Status[0]StatusText[]ResponseText[] , anonymous
15:7:5:431, TL_INFO, , , statechange for httprequest to retrieve xml end--- ReadyState[1]Status[0]StatusText[]ResponseText[] , anonymous
15:7:5:433, TL_INFO, , , sent httprequest to retrieve xml --- meetUrl sent[https://meet.domain.com/skypeuser/BTL1G15D?sl=1] , anonymous
15:7:5:564, TL_INFO, , , statechange for httprequest to retrieve xml begin--- ReadyState[4]Status[0]StatusText[]ResponseText[] , anonymous
15:7:5:564, TL_ERROR, , CoreUX, Can't retrieve xml from https://meet.domain.com/skypeuser/BTL1G15D?sl=1, anonymous, STACKTRACE::
anonymous
15:7:5:565, TL_INFO, , , handleRetrieveXmlFailure2LoadJoinParameter got host[pool01.domain.com] from url[https://pool01.domain.com/lwa/WebPages/LwaClient.aspx?legacy=RmFsc2U!&meeturl=aHR0cHM6Ly9tZWV0LmZhbmRyLmNvbS9mYmVlYmUvQlRMMUcxNUQ%2Fc2w9MQ%3D%3D&wk=2] , anonymous
15:7:5:565, TL_INFO, , , handleRetrieveXmlFailure2LoadJoinParameter try new meetUrlFromHost [https://pool01.domain.com/Meet/?origurl=aHR0cHM6Ly9tZWV0LmZhbmRyLmNvbS9mYmVlYmUvQlRMMUcxNUQ/c2w9MQ==], not original url[https://meet.domain.com/skypeuser/BTL1G15D?sl=1], anonymous
15:7:5:566, TL_INFO, , , open httprequest to retrieve xml --- meetUrlFromHost opened[https://pool01.domain.com/Meet/?origurl=aHR0cHM6Ly9tZWV0LmZhbmRyLmNvbS9mYmVlYmUvQlRMMUcxNUQ/c2w9MQ==] , anonymous
15:7:5:566, TL_INFO, , , statechange for httprequest to retrieve xml begin--- ReadyState[1]Status[0]StatusText[]ResponseText[] , anonymous
15:7:5:566, TL_INFO, , , statechange for httprequest to retrieve xml end--- ReadyState[1]Status[0]StatusText[]ResponseText[] , anonymous
15:7:5:566, TL_INFO, , , sent httprequest to retrieve xml --- meetUrlFromJost sent[https://pool01.domain.com/Meet/?origurl=aHR0cHM6Ly9tZWV0LmZhbmRyLmNvbS9mYmVlYmUvQlRMMUcxNUQ/c2w9MQ==] , anonymous
15:7:5:566, TL_INFO, , , statechange for httprequest to retrieve xml end--- ReadyState[4]Status[0]StatusText[]ResponseText[] , anonymous
15:7:5:609, TL_INFO, , , statechange for httprequest to retrieve xml begin--- ReadyState[2]Status[200]StatusText[OK]ResponseText[] , anonymous
15:7:5:609, TL_INFO, , , statechange for httprequest to retrieve xml end--- ReadyState[2]Status[200]StatusText[OK]ResponseText[] , anonymous
15:7:5:609, TL_INFO, , , statechange for httprequest to retrieve xml begin--- ReadyState[3]Status[200]StatusText[OK]ResponseText[sip:skypeuser@domain.com;gruu;opaque=app:conf:focus:id:BTL1G15D21.9984https://meet.domain.com/skypeuser/BTL1G15D?sl=1BTL1G15Dhttps://meet.domain.com/skypeuser/BTL1G15D?sl=1https://pool01.domain.com/ucwa/v1/applicationshttps://pool01.domain.com/ucwa/v1/applicationshttps://pool01.domain.com/ucwa/v1/applications44f99c56-11ef-4e87-8f37-3301cd549f05https://pool01.domain.com/ucwa/oauth/v1/applications] , anonymous
15:7:5:609, TL_INFO, , , statechange for httprequest to retrieve xml end--- ReadyState[3]Status[200]StatusText[OK]ResponseText[sip:skypeuser@domain.com;gruu;opaque=app:conf:focus:id:BTL1G15D21.9984https://meet.domain.com/skypeuser/BTL1G15D?sl=1BTL1G15Dhttps://meet.domain.com/skypeuser/BTL1G15D?sl=1https://pool01.domain.com/ucwa/v1/applicationshttps://pool01.domain.com/ucwa/v1/applicationshttps://pool01.domain.com/ucwa/v1/applications44f99c56-11ef-4e87-8f37-3301cd549f05https://pool01.domain.com/ucwa/oauth/v1/applications] , anonymous
15:7:5:609, TL_INFO, , , statechange for httprequest to retrieve xml begin--- ReadyState[4]Status[200]StatusText[OK]ResponseText[sip:skypeuser@domain.com;gruu;opaque=app:conf:focus:id:BTL1G15D21.9984https://meet.domain.com/skypeuser/BTL1G15D?sl=1BTL1G15Dhttps://meet.domain.com/skypeuser/BTL1G15D?sl=1https://pool01.domain.com/ucwa/v1/applicationshttps://pool01.domain.com/ucwa/v1/applicationshttps://pool01.domain.com/ucwa/v1/applications44f99c56-11ef-4e87-8f37-3301cd549f05https://pool01.domain.com/ucwa/oauth/v1/applications] , anonymous
15:7:5:610, TL_INFO, , CoreUX, Done Retrieve xml from meetUrlFromHost https://pool01.domain.com/Meet/?origurl=aHR0cHM6Ly9tZWV0LmZhbmRyLmNvbS9mYmVlYmUvQlRMMUcxNUQ/c2w9MQ==, anonymous
15:7:5:641, TL_INFO, , Framework, Desired major ver=16.2; Desired minor ver=0.48; Current ver=16.2@0.511, anonymous
15:7:5:641, TL_INFO, , Framework, Generic version passed; minorVer=0.48; minorVerPlugin=0.511, anonymous
15:7:5:643, TL_INFO, , Accessibility, Marking role RoleType as Abstract, anonymous
15:7:5:643, TL_INFO, , Accessibility, Marking role Structure as Abstract, anonymous
15:7:5:643, TL_INFO, , Accessibility, Marking role Section as Abstract, anonymous
15:7:5:644, TL_INFO, , Accessibility, Marking role Widget as Abstract, anonymous
15:7:5:644, TL_INFO, , Accessibility, Marking role Command as Abstract, anonymous
15:7:5:644, TL_INFO, , Accessibility, Marking role Input as Abstract, anonymous
15:7:5:645, TL_INFO, , Accessibility, Marking role Window as Abstract, anonymous
15:7:5:646, TL_INFO, , Accessibility, Marking role Composite as Abstract, anonymous
15:7:5:646, TL_INFO, , Accessibility, Marking role Select as Abstract, anonymous
15:7:5:648, TL_INFO, , Accessibility, Marking role SectionHead as Abstract, anonymous
15:7:5:648, TL_WARN, , Telemetry, Telemetry not enabled., anonymous
15:7:5:648, TL_WARN, , Telemetry, Telemetry not enabled., anonymous
15:7:5:648, TL_WARN, , Telemetry, Telemetry not enabled., anonymous
15:7:5:649, TL_WARN, , Telemetry, Telemetry not enabled., anonymous
15:7:5:651, TL_INFO, , CoreUX, Cannot set HC user options; will set later, anonymous
15:7:5:651, TL_INFO, , CoreUX, Disabling animations..., anonymous
15:7:5:651, TL_INFO, , CoreUX, Build Information below, anonymous
15:7:5:651, TL_INFO, , CoreUX, productVersion:7.0.2046.396, anonymous
15:7:5:651, TL_INFO, , CoreUX, buildType:fre, anonymous
15:7:5:651, TL_INFO, , CoreUX, branch:lcs_se_w17_ship, anonymous
15:7:5:651, TL_INFO, , CoreUX, buildArch:amd64, anonymous
15:7:5:651, TL_INFO, , CoreUX, productBuild:2046, anonymous
15:7:5:651, TL_INFO, , CoreUX, majorVersion:7, anonymous
15:7:5:651, TL_INFO, , CoreUX, minorVersion:0, anonymous
15:7:5:651, TL_INFO, , CoreUX, productName: Skype Meetings App, anonymous
15:7:5:651, TL_INFO, , CoreUX, productShortName: Skype Meetings App, anonymous
15:7:5:651, TL_INFO, , CoreUX, copyright:Copyright (c) Microsoft Corporation. All rights reserved., anonymous
15:7:5:651, TL_INFO, , CoreUX, copyrightYear:2015, anonymous
15:7:5:651, TL_INFO, , CoreUX, legalCopyright:© Microsoft Corporation. All rights reserved., anonymous
15:7:5:651, TL_INFO, , CoreUX, legalCopyrightWithYear:© 2015 Microsoft Corporation. All rights reserved., anonymous
15:7:5:651, TL_INFO, , CoreUX, companyName:Microsoft Corporation, anonymous
15:7:5:651, TL_INFO, , CoreUX, isExternal:true, anonymous
15:7:5:652, TL_INFO, , CoreUX, currentLocale:en-us, anonymous
15:7:5:652, TL_INFO, , CoreUX, currentLCID:1033, anonymous
15:7:5:652, TL_INFO, , CoreUX, isRtl:false, anonymous
15:7:5:652, TL_INFO, , CoreUX, isDomainAuthEnabled:true, anonymous
15:7:5:652, TL_INFO, , CoreUX, UserAgent : Mozilla/4.0 (compatible; MSIE 7.0; Windows NT 10.0; WOW64; Trident/7.0; .NET4.0C; .NET4.0E; .NET CLR 2.0.50727; .NET CLR 3.0.30729; .NET CLR 3.5.30729; Tablet PC 2.0; Zoom 3.6.0) SfBShell/16.2.0.511, anonymous
15:7:5:652, TL_INFO, , CoreUX, Checking whether software update is needed., anonymous
15:7:5:652, TL_INFO, , CoreUX, Software update needed: false, currentVersion: 16.2.0.511, serverVersion: 16.2.0.511, anonymous
15:7:5:652, TL_INFO, , CoreUX, Software update needed: false, anonymous
15:7:5:652, TL_INFO, , CoreUX, Software update is not needed. Continue LoadMeeting directly., anonymous
15:7:5:652, TL_INFO, , UIConversation, Successfully added windowClosing shellApp eventListener., anonymous
15:7:5:652, TL_WARN, , Telemetry, Telemetry not enabled., anonymous
15:7:5:653, TL_INFO, , CoreUX, Continue LoadMeeting directly now..., anonymous
15:7:5:653, TL_WARN, , Telemetry, Telemetry not enabled., anonymous
15:7:5:653, TL_WARN, , Telemetry, Telemetry not enabled., anonymous
15:7:5:653, TL_INFO, , CoreUX, Start continueLoadMeeting. continueMeetingProcessed = false, anonymous
15:7:5:653, TL_WARN, , Telemetry, Telemetry not enabled., anonymous
15:7:5:654, TL_INFO, , CoreUX, StartPage.PreAuthStart called, anonymous
15:7:5:654, TL_WARN, , Telemetry, Telemetry not enabled., anonymous
15:7:5:654, TL_WARN, , Telemetry, Telemetry not enabled., anonymous
15:7:5:655, TL_INFO, , CoreUX, Using external ucwa urlhttps://pool01.domain.com/ucwa/v1/applications, anonymous
15:7:5:655, TL_WARN, , Telemetry, Telemetry not enabled., anonymous
15:7:5:655, TL_INFO, , LoginFormManager, Created with AppCreationUrl: https://pool01.domain.com/ucwa/v1/applicationsconfurl: sip:skypeuser@domain.com;gruu;opaque=app:conf:focus:id:BTL1G15Dconfkey: BTL1G15Doriginalurl: https://meet.domain.com/skypeuser/BTL1G15D?sl=1, anonymous
15:7:5:655, TL_WARN, , Telemetry, Telemetry not enabled., anonymous
15:7:5:655, TL_VERBOSE, , CoreUX, Stack Point reset to top:0,left:2560, anonymous
15:7:5:655, TL_VERBOSE, , CoreUX, Initialize Internal on the instance of ToastWindowManager done, anonymous
15:7:5:660, TL_VERBOSE, , Accessibility, Fixed range TabBucket created. [2,32767); for Lync.Client.CoreUx.PrimaryView, anonymous
15:7:5:661, TL_WARN, , Telemetry, Telemetry not enabled., anonymous
15:7:5:661, TL_INFO, , CoreUX, legacyUrl from originalUrl is cleaned and parameters could be removed., anonymous
15:7:5:661, TL_INFO, , CoreUX, Setting legacyUrl to https://meet.domain.com/skypeuser/BTL1G15D?desktop=1, anonymous
15:7:5:661, TL_WARN, , Telemetry, Telemetry not enabled., anonymous
15:7:5:661, TL_INFO, , PreAuthArea, Created with default en-us, displaylist [object Object], anonymous
15:7:5:661, TL_VERBOSE, , Framework, Getting plugin install state, anonymous
15:7:5:661, TL_VERBOSE, , Framework, getInstallStatus, anonymous
15:7:5:661, TL_VERBOSE, , Framework, Plugin object (__versionChecker_1) create called, Lync_Client_PluginFramework_PluginObject$create
15:7:5:661, TL_VERBOSE, , Framework, Plugin version checker JS new ActiveXObject('Microsoft.SkypeForBusinessPlugin16.2.VersionQuery');, Lync_Client_PluginFramework_PluginObject$create
15:7:5:664, TL_VERBOSE, , Framework, Plugin object (__versionChecker_1) state changed to created, anonymous
15:7:5:664, TL_VERBOSE, , Framework, Plugin object (__versionChecker_1) state changed to attached, anonymous
15:7:5:664, TL_VERBOSE, , Framework, Plugin object (__versionChecker_1) as native ActiveX object, anonymous
15:7:5:666, TL_INFO, , Framework, Desired major ver=16.2; Desired minor ver=0.48; Current ver=16.2@0.511, anonymous
15:7:5:666, TL_INFO, , Framework, Generic version passed; minorVer=0.48; minorVerPlugin=0.511, anonymous
15:7:5:666, TL_VERBOSE, , Framework, Plugin object (__versionChecker_1) destroy called, anonymous
15:7:5:666, TL_VERBOSE, , Framework, Plugin object (__versionChecker_1) state changed to none, anonymous
15:7:5:666, TL_WARN, , Telemetry, Telemetry not enabled., anonymous
15:7:5:666, TL_INFO, , VM, #Begin_Perf@LWA Launch ID: 411497, anonymous
15:7:5:666, TL_WARN, , Telemetry, Telemetry not enabled., anonymous
15:7:5:668, TL_WARN, , Telemetry, Telemetry not enabled., anonymous
15:7:5:668, TL_WARN, , Telemetry, Telemetry not enabled., anonymous
15:7:5:668, TL_INFO, , PreAuthArea, PreFlightChecksCallback errid 0, anonymous
15:7:5:668, TL_WARN, , Telemetry, Telemetry not enabled., anonymous
15:7:5:668, TL_WARN, , Telemetry, Telemetry not enabled., anonymous
15:7:5:668, TL_INFO, , LoginFormManager, InitializeServices, anonymous
15:7:5:668, TL_INFO, , ServiceLocator, Sending GET request to https://pool01.domain.com/ucwa/v1/applications, anonymous
15:7:5:669, TL_VERBOSE, , Connection, Received ReadyStateChanged to: 1 for https://pool01.domain.com/ucwa/v1/applications, anonymous
15:7:5:669, TL_INFO, , UCWASpecificCommunication, RequestUri: https://pool01.domain.com/ucwa/v1/applications Accept: application/vnd.microsoft.com.ucwa+json , anonymous
15:7:5:669, TL_INFO, , UCWASpecificCommunication, , anonymous
15:7:5:669, TL_WARN, , Telemetry, Telemetry not enabled., anonymous
15:7:5:669, TL_WARN, , Telemetry, Telemetry not enabled., anonymous
15:7:5:670, TL_INFO, , CoreUX, Ping Successfull, anonymous
15:7:5:708, TL_INFO, , CommonControl, documentModeSupported is 10, anonymous
15:7:5:721, TL_INFO, , Accessibility, Creating a custom role Alert for Lync.Client.Controls.AbstractUIComponent, anonymous
15:7:5:723, TL_INFO, , Accessibility, Creating a custom role Alert for Lync.Client.Controls.AbstractUIComponent, anonymous
15:7:5:725, TL_INFO, , Accessibility, Creating a custom role Alert for Lync.Client.Controls.AbstractUIComponent, anonymous
15:7:5:727, TL_INFO, , Accessibility, Creating a custom role Alert for Lync.Client.Controls.AbstractUIComponent, anonymous
15:7:5:727, TL_INFO, , Accessibility, Creating a custom role Alert for Lync.Client.Controls.AbstractUIComponent, anonymous
15:7:5:728, TL_INFO, , Accessibility, Creating a custom role Alert for Lync.Client.Controls.AbstractUIComponent, anonymous
15:7:5:730, TL_INFO, , Accessibility, Creating a custom role Alert for Lync.Client.Controls.AbstractUIComponent, anonymous
15:7:5:731, TL_INFO, , Accessibility, Creating a custom role Alert for Lync.Client.Controls.AbstractUIComponent, anonymous
15:7:5:756, TL_INFO, , CommonControl, documentModeSupported is 10, anonymous
15:7:5:764, TL_INFO, , Accessibility, Creating a custom role Alert for Lync.Client.Controls.AbstractUIComponent, anonymous
15:7:5:765, TL_INFO, , Accessibility, Creating a custom role Alert for Lync.Client.Controls.AbstractUIComponent, anonymous
15:7:5:767, TL_INFO, , Accessibility, Creating a custom role Alert for Lync.Client.Controls.AbstractUIComponent, anonymous
15:7:5:767, TL_INFO, , Accessibility, Creating a custom role Alert for Lync.Client.Controls.AbstractUIComponent, anonymous
15:7:5:768, TL_INFO, , Accessibility, Creating a custom role Alert for Lync.Client.Controls.AbstractUIComponent, anonymous
15:7:5:768, TL_INFO, , Accessibility, Creating a custom role Alert for Lync.Client.Controls.AbstractUIComponent, anonymous
15:7:5:771, TL_INFO, , Accessibility, Creating a custom role Alert for Lync.Client.Controls.AbstractUIComponent, anonymous
15:7:5:771, TL_INFO, , Accessibility, Creating a custom role Alert for Lync.Client.Controls.AbstractUIComponent, anonymous
15:7:5:817, TL_VERBOSE, , Framework, EULA Path = https://az801095.vo.msecnd.net/prod/LWA/plugins/plugins/en-us/LWAPluginEULA.htm, anonymous
15:7:5:821, TL_VERBOSE, , Framework, EULA Path = https://az801095.vo.msecnd.net/prod/LWA/plugins/plugins/en-us/LWAPluginEULA.htm, anonymous
15:7:5:826, TL_VERBOSE, , Framework, EULA Path = https://az801095.vo.msecnd.net/prod/LWA/plugins/plugins/en-us/LWAPluginEULA.htm, anonymous
15:7:5:829, TL_VERBOSE, , Framework, EULA Path = https://az801095.vo.msecnd.net/prod/LWA/plugins/plugins/en-us/LWAPluginEULA.htm, anonymous
15:7:5:834, TL_WARN, , Telemetry, Telemetry not enabled., anonymous
15:7:5:834, TL_WARN, , Telemetry, Telemetry not enabled., anonymous
15:7:5:834, TL_INFO, , , statechange for httprequest to retrieve xml end--- ReadyState[4]Status[200]StatusText[OK]ResponseText[sip:skypeuser@domain.com;gruu;opaque=app:conf:focus:id:BTL1G15D21.9984https://meet.domain.com/skypeuser/BTL1G15D?sl=1BTL1G15Dhttps://meet.domain.com/skypeuser/BTL1G15D?sl=1https://pool01.domain.com/ucwa/v1/applicationshttps://pool01.domain.com/ucwa/v1/applicationshttps://pool01.domain.com/ucwa/v1/applications44f99c56-11ef-4e87-8f37-3301cd549f05https://pool01.domain.com/ucwa/oauth/v1/applications] , anonymous
15:7:5:898, TL_WARN, , Telemetry, Telemetry not enabled., anonymous
15:7:5:956, TL_VERBOSE, , Connection, Received ReadyStateChanged to: 2 for https://pool01.domain.com/ucwa/v1/applications, anonymous
15:7:5:956, TL_VERBOSE, , Connection, Received ReadyStateChanged to: 3 for https://pool01.domain.com/ucwa/v1/applications, anonymous
15:7:5:956, TL_VERBOSE, , Connection, Received ReadyStateChanged to: 4 for https://pool01.domain.com/ucwa/v1/applications, anonymous
15:7:5:956, TL_INFO, , UCWASpecificCommunication, RequestUri: https://pool01.domain.com/ucwa/v1/applications HttpStatus: 401 Content-Length: 1293 Content-Type: text/html Server: Microsoft-HTTPAPI/2.0 Strict-Transport-Security: max-age=31536000; includeSubDomains x-ms-client-request-id: 038c36db-2a47-428d-b1bd-ed83896bda1c X-MS-Correlation-Id: aaebec7a-7ad3-48ec-90a4-1b32e2df7148 X-MS-Server-Fqdn: LCS-FE01.corp.domain.com X-MS-WebTicketSupported: cwt,saml X-MS-WebTicketURL: https://pool01.domain.com/WebTicket/WebTicketService.svc Date: Tue, 03 May 2022 19:07:03 GMT , anonymous
15:7:5:956, TL_INFO, , UCWASpecificCommunication, , anonymous
15:7:5:956, TL_INFO, , Connection, Send Failed!!! Connection: [object Object] Error:[ErrorCode] 401 [OcomStatusCode] authError , anonymous
15:7:5:956, TL_INFO, , Connection, Resend policy determined that request should NOT be resent: OcomStatus: 2147680259, Policy: PoolFailoverResendPolicy, Retries done already: 0, anonymous
15:7:5:956, TL_INFO, , ServiceLocator, Message Received

Server Error

401 - Unauthorized: Access is denied due to invalid credentials.

You do not have permission to view this directory or page using the credentials that you supplied.
, anonymous
15:7:5:956, TL_INFO, , ServiceLocator, Found Webticket uri in header https://pool01.domain.com/WebTicket/WebTicketService.svc, anonymous
15:7:5:956, TL_WARN, , Telemetry, Telemetry not enabled., anonymous
15:7:5:956, TL_WARN, , Telemetry, Telemetry not enabled., anonymous
15:7:5:956, TL_INFO, , WebTicketController, Constructed with wtsuri https://pool01.domain.com/WebTicket/WebTicketService.svc and confurl sip:skypeuser@domain.com;gruu;opaque=app:conf:focus:id:BTL1G15D, anonymous
15:7:5:957, TL_INFO, , WebTicketController, Acquiring MEX document, anonymous
15:7:5:957, TL_WARN, , Telemetry, Telemetry not enabled., anonymous
15:7:6:65, TL_INFO, , WebTicketController, Acquired MEX document success!, anonymous
15:7:6:65, TL_INFO, , WebTicketController, Supported Auth type contains IWA, anonymous
15:7:6:66, TL_INFO, , WebTicketController, Supported Auth type contains Forms, anonymous
15:7:6:66, TL_INFO, , WebTicketController, Supported Auth type contains BasicAnon, anonymous
15:7:6:66, TL_INFO, , LoginFormManager, AcquireMexDocumentCompleted success!, anonymous
15:7:6:66, TL_INFO, , PreAuthArea, ServiceInitializedCallback 0, anonymous
15:7:6:66, TL_WARN, , Telemetry, Telemetry not enabled., anonymous
15:7:6:66, TL_INFO, , PreAuthArea, SuccessfullyAcquiredAuthTypes, anonymous
15:7:6:67, TL_INFO, , , PrepareUI, anonymous
15:7:6:67, TL_INFO, , PreAuthArea, Mode of join of the user is remembered as: 3, anonymous
15:7:6:67, TL_INFO, , , OnDoAnonAuthClicked, anonymous
15:7:6:67, TL_INFO, , , HideIWAAuthButton: true, anonymous
15:7:6:68, TL_INFO, , , HideFormAuthButton: false, anonymous
15:7:6:68, TL_INFO, , PreAuthArea, LoginUIPrepared, anonymous
15:7:6:74, TL_INFO, , PreAuthArea, HideInitMessages - current value is 'false', new value will be 'true', anonymous
15:7:6:75, TL_INFO, , VM, #End_Perf@LWA Launch ID: 411497, anonymous
15:7:6:75, TL_VERBOSE, , Framework, Getting plugin install state, anonymous
15:7:6:75, TL_VERBOSE, , Framework, getInstallStatus, anonymous
15:7:6:75, TL_VERBOSE, , Framework, Plugin object (__versionChecker_2) create called, Lync_Client_PluginFramework_PluginObject$create
15:7:6:75, TL_VERBOSE, , Framework, Plugin version checker JS new ActiveXObject('Microsoft.SkypeForBusinessPlugin16.2.VersionQuery');, Lync_Client_PluginFramework_PluginObject$create
15:7:6:79, TL_VERBOSE, , Framework, Plugin object (__versionChecker_2) state changed to created, anonymous
15:7:6:79, TL_VERBOSE, , Framework, Plugin object (__versionChecker_2) state changed to attached, anonymous
15:7:6:79, TL_VERBOSE, , Framework, Plugin object (__versionChecker_2) as native ActiveX object, anonymous
15:7:6:79, TL_INFO, , Framework, Desired major ver=16.2; Desired minor ver=0.48; Current ver=16.2@0.511, anonymous
15:7:6:79, TL_INFO, , Framework, Generic version passed; minorVer=0.48; minorVerPlugin=0.511, anonymous
15:7:6:79, TL_VERBOSE, , Framework, Plugin object (__versionChecker_2) destroy called, anonymous
15:7:6:79, TL_VERBOSE, , Framework, Plugin object (__versionChecker_2) state changed to none, anonymous
15:7:6:79, TL_VERBOSE, , Framework, Plugin object (__versionChecker_3) create called, Lync_Client_PluginFramework_PluginObject$create
15:7:6:79, TL_VERBOSE, , Framework, Plugin version checker JS new ActiveXObject('Microsoft.SkypeForBusinessPlugin16.2.VersionQuery');, Lync_Client_PluginFramework_PluginObject$create
15:7:6:82, TL_VERBOSE, , Framework, Plugin object (__versionChecker_3) state changed to created, anonymous
15:7:6:82, TL_VERBOSE, , Framework, Plugin object (__versionChecker_3) state changed to attached, anonymous
15:7:6:82, TL_VERBOSE, , Framework, Plugin object (__versionChecker_3) as native ActiveX object, anonymous
15:7:6:83, TL_VERBOSE, , Framework, Plugin object (__versionChecker_3) destroy called, anonymous
15:7:6:83, TL_VERBOSE, , Framework, Plugin object (__versionChecker_3) state changed to none, anonymous
15:7:6:83, TL_WARN, , Telemetry, Telemetry not enabled., anonymous
15:7:6:83, TL_WARN, , Telemetry, Telemetry not enabled., anonymous
15:7:6:83, TL_WARN, , Telemetry, Telemetry not enabled., anonymous
15:7:20:753, TL_VERBOSE, , CommonControl, OnMouseDown, anonymous
15:7:20:938, TL_VERBOSE, , CommonControl, OnClick, anonymous
15:7:20:938, TL_INFO, , , OnJoinClicked, anonymous
15:7:20:943, TL_INFO, , , Sending join telemetry event, anonymous
15:7:20:943, TL_VERBOSE, , Framework, Getting plugin install state, anonymous
15:7:20:943, TL_VERBOSE, , Framework, getInstallStatus, anonymous
15:7:20:943, TL_VERBOSE, , Framework, Plugin object (__versionChecker_4) create called, Lync_Client_PluginFramework_PluginObject$create
15:7:20:943, TL_VERBOSE, , Framework, Plugin version checker JS new ActiveXObject('Microsoft.SkypeForBusinessPlugin16.2.VersionQuery');, Lync_Client_PluginFramework_PluginObject$create
15:7:20:966, TL_VERBOSE, , Framework, Plugin object (__versionChecker_4) state changed to created, anonymous
15:7:20:966, TL_VERBOSE, , Framework, Plugin object (__versionChecker_4) state changed to attached, anonymous
15:7:20:966, TL_VERBOSE, , Framework, Plugin object (__versionChecker_4) as native ActiveX object, anonymous
15:7:20:968, TL_INFO, , Framework, Desired major ver=16.2; Desired minor ver=0.48; Current ver=16.2@0.511, anonymous
15:7:20:968, TL_INFO, , Framework, Generic version passed; minorVer=0.48; minorVerPlugin=0.511, anonymous
15:7:20:968, TL_VERBOSE, , Framework, Plugin object (__versionChecker_4) destroy called, anonymous
15:7:20:968, TL_VERBOSE, , Framework, Plugin object (__versionChecker_4) state changed to none, anonymous
15:7:20:969, TL_WARN, , Telemetry, Telemetry not enabled., anonymous
15:7:20:969, TL_VERBOSE, , Telemetry, Start ServiceReporter sendErrorEvent, anonymous
15:7:20:969, TL_VERBOSE, , Telemetry, Start ServiceReporter sendErrorEvent with eventInfo, anonymous
15:7:20:969, TL_VERBOSE, , Telemetry, End ServiceReporter sendErrorEvent with EventInfo, anonymous
15:7:20:969, TL_INFO, , , Join telemetry event has been sent, anonymous
15:7:20:969, TL_INFO, , , Sending sign in telemetry event, anonymous
15:7:20:969, TL_VERBOSE, , Framework, Getting plugin install state, anonymous
15:7:20:969, TL_VERBOSE, , Framework, getInstallStatus, anonymous
15:7:20:969, TL_VERBOSE, , Framework, Plugin object (__versionChecker_5) create called, Lync_Client_PluginFramework_PluginObject$create
15:7:20:969, TL_VERBOSE, , Framework, Plugin version checker JS new ActiveXObject('Microsoft.SkypeForBusinessPlugin16.2.VersionQuery');, Lync_Client_PluginFramework_PluginObject$create
15:7:20:972, TL_VERBOSE, , Framework, Plugin object (__versionChecker_5) state changed to created, anonymous
15:7:20:972, TL_VERBOSE, , Framework, Plugin object (__versionChecker_5) state changed to attached, anonymous
15:7:20:972, TL_VERBOSE, , Framework, Plugin object (__versionChecker_5) as native ActiveX object, anonymous
15:7:20:973, TL_INFO, , Framework, Desired major ver=16.2; Desired minor ver=0.48; Current ver=16.2@0.511, anonymous
15:7:20:973, TL_INFO, , Framework, Generic version passed; minorVer=0.48; minorVerPlugin=0.511, anonymous
15:7:20:973, TL_VERBOSE, , Framework, Plugin object (__versionChecker_5) destroy called, anonymous
15:7:20:973, TL_VERBOSE, , Framework, Plugin object (__versionChecker_5) state changed to none, anonymous
15:7:20:973, TL_WARN, , Telemetry, Telemetry not enabled., anonymous
15:7:20:973, TL_INFO, , VM, #Begin_Perf@Guest Auth ID: 411499, anonymous
15:7:20:973, TL_INFO, , , The authentication type is Basic Anonymous, anonymous
15:7:20:973, TL_INFO, , LoginFormManager, AnonJoin for displayName guest101, anonymous
15:7:20:973, TL_WARN, , Telemetry, Telemetry not enabled., anonymous
15:7:20:973, TL_INFO, , LoginFormManager, AnonJoin for displayName guest101 try AcquireTicketForBasicAnonAsync with conf-uri[sip:skypeuser@domain.com;gruu;opaque=app:conf:focus:id:BTL1G15D] conf-key[BTL1G15D] , anonymous
15:7:20:973, TL_INFO, , WebTicketController, AcquireTicketForBasicAnonAsync, anonymous
15:7:20:974, TL_WARN, , Telemetry, Telemetry not enabled., anonymous
15:7:25:238, TL_ERROR, , WebTicketController, AcquireTicketCallback with error 0!, anonymous, STACKTRACE::
anonymous anonymous anonymous anonymous anonymous anonymous
15:7:25:239, TL_ERROR, , LoginFormManager, AcquireTicketCompleted error There was an error while signing in. Please try again., anonymous, STACKTRACE::
anonymous anonymous anonymous anonymous anonymous anonymous anonymous anonymous anonymous anonymous
15:7:25:240, TL_WARN, , , Authentication Error - GenericSignInError: There was an error while signing in. Please try again., anonymous
15:7:25:240, TL_WARN, , Telemetry, Telemetry not enabled., anonymous
15:7:25:240, TL_VERBOSE, , Telemetry, Start ServiceReporter sendErrorEvent, anonymous
15:7:25:240, TL_VERBOSE, , Telemetry, Start ServiceReporter sendErrorEvent with eventInfo, anonymous
15:7:25:240, TL_VERBOSE, , Telemetry, End ServiceReporter sendErrorEvent with EventInfo, anonymous
15:7:25:247, TL_WARN, , Telemetry, Telemetry not enabled., anonymous
Dumping Logs ENDED
Logger Registered: Tue May 3 15:07:26 EDT 2022, Reference Time - Tue May 3 15:07:05 EDT 2022

office-skype-business-server-conferencing office-skype-business-server-sign-in office-skype-business-server-edge-servers

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Answer 1 · 2022-05-05T07:34:21.35Z

JimmyYang-MSFT answered May 5, '22 JimmyYang-MSFT commented May 20, '22

Hi @FBeebe

Does this issue only happened in external source?

You should clear the browser's cache and then try. You can also try following

Alternative browser
Incognito mode of the browser

To clear Cache, cookies and browsing history for most popular browsers

Edge
Click 3 horizontal dots on top right > Settings > Choose what to clear under Clear browsing data

Chrome
Click 3 vertical dots on top right > More tools > Clear browsing data

Firefox
Click 3 horizontal lines on top right > Options > Privacy & Security > Scroll down and Clear Data under Cookies and Site Data
Scroll down and Clear History under History

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· 5

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FBeebe · May 05 at 06:22 PM

There are 2 things. The Skype Meetings App will not allow to connect to a meeting from a guest user or domain user. The mobile App will allow domain user but not a guest. I am more concerned with users connecting from a browser. I don't think cache is an issue because a browser that has never connected to a meeting has an problems connected to the meeting.

0 ·

JimmyYang-MSFT FBeebe · May 12 at 09:51 AM

Hi @FBeebe

Thanks for your reply!

Make sure that the external user has Silverlight installed in the browser. Silverlight is required for some of the advanced features of Skype for Business.

0 ·

JimmyYang-MSFT JimmyYang-MSFT · May 16 at 10:33 AM

@FBeebe

It has been a while, how is everything going?
If you have any update about this issue, please feel free to post back.

0 ·

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