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AbhimanyuSharma-8660 avatar image
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AbhimanyuSharma-8660 asked JamesHamil-MSFT answered

SSPR is not working for anyone in the organization.

User , even we're unable to do a password reset using SSPR. Previously we're able to password reset using SSPR.



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Hi @AbhimanyuSharma-8660 , are you the admin? Has anything changed on-premises such as password requirements or other account configurations?

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Yes, i am an Admin. We didn't do any changes in our on-prem environment. Though yesterday after reading alot of MS Articles. My site manager and me , did the following steps and some how SSPR is working for everyone in the organization. Don't know if this is a right approach but the below steps worked.

  • Start the AADConnect wizard and disable Password Writeback

  • Do a delta sync

  • Start the AADConnect wizard and enable Password Writeback

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1 Answer

JamesHamil-MSFT avatar image
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JamesHamil-MSFT answered

Hi @AbhimanyuSharma-8660 , I'm glad that you were able to resolve your issue and thank you for posting your solution so that others experiencing the same thing can easily reference this! Since the Microsoft Q&A community has a policy that "The question author cannot accept their own answer. They can only accept answers by others", I'll repost your solution in case you'd like to "Accept" the answer.


Issue:

SSPR stopped working for everyone in your organization.


Solution: You resolved your issue by


  1. Start the AADConnect wizard and disable Password Writeback

  2. Performed a delta sync

  3. Start the AADConnect wizard and enable Password Writeback


Thank you again for your time and patience throughout this issue.


Please remember to "Accept Answer" if any answer/reply helped, so that others in the community facing similar issues can easily find the solution.

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