question

DucheminDominique-7551 avatar image
0 Votes"
DucheminDominique-7551 asked SimonRenMSFT-3639 edited

Cannot open the console

Hello,

I installed several consoles and one is giving me trouble...
198959-dgit-console.png

I check the firewall it looks good.
I reinstall the CM Client and it works also...
I have a role-based administration security role: Full Administrator
The configuration manager console version is 5.2103.1059.3100
198950-2022-05-04-19-03-55-console-version.png
My user account as Remote Activation permissions on the configuration manager server and the SMS Provider computer.
The computer has network connectivity to the SMS Provider computer

  1. How do I identify the SMS Provider Computer? Is it unique?

I checked the SMAdminUI.log in C:\Program Files (x86)\Microsoft Configuration Manager and could not find any error!!!
I am also looking for the SMSProv.log but could not find it!!!

Any idea?

Thanks,
Dom



mem-cm-general
5 |1600 characters needed characters left characters exceeded

Up to 10 attachments (including images) can be used with a maximum of 3.0 MiB each and 30.0 MiB total.

SimonRenMSFT-3639 avatar image
1 Vote"
SimonRenMSFT-3639 answered

Hi,

Thanks for your reply.

1,How do I identify the SMS Provider Computer?
Navigate to Administration\Overview\Site Configuration\Sites\Properties\General\SMS Provider Location.

2,Is it unique?
No, it's not uniuqe, more than one SMS providers can be installed in the hierarchy. By default, an SMS Provider installs on the site server when you install a central administration site (CAS) or primary site. Multiple SMS Provider can be used in case of requirement of connecting to database using configuration manager console by many administrators at same time.

3,For the issue console issue, please add full control permission of the Logs folder (C:\Program Files\Microsoft Configuration Manager\Logs) to the users to have a try. Similar thread for your reference:
ConfigMgr unable to connect to site database
Unable to connect to the SCCM Console - How to fix issues related with connectivity to the SCCM Console

199160-smsprovider.png

Thanks for your time. Have a nice day!

Best regards,
Simon


If the response is helpful, please click "Accept Answer" and upvote it.
Note: Please follow the steps in our documentation to enable e-mail notifications if you want to receive the related email notification for this thread.



smsprovider.png (65.4 KiB)
5 |1600 characters needed characters left characters exceeded

Up to 10 attachments (including images) can be used with a maximum of 3.0 MiB each and 30.0 MiB total.

DucheminDominique-7551 avatar image
0 Votes"
DucheminDominique-7551 answered

Hello,

1.How do I identify the SMS Provider Computer?
Navigate to Administration\Overview\Site Configuration\Sites\Properties\General\SMS Provider Location.
VRPSCCMPR01.xxx.xxx.xxx this is the Primary server
I checked on my console as the new one is not installed yet due to the error...
199180-2022-05-05-8-36-28-sms-provider.png

2.Is it unique?
Multiple SMS Provider can be used in case of requirement of connecting to database using configuration manager console by many administrators at same time.
I would be interested by multiple SMS Providers as I have almost 100 administrators... How could I add at least one SMS Provider to test?

3.For the issue console issue, please add full control permission of the Logs folder (C:\Program Files\Microsoft Configuration Manager\Logs) to the users to have a try. Similar thread for your reference:
ConfigMgr unable to connect to site database

The Installers have all Full control access these are the T1 accounts...
199288-2022-05-05-8-38-09-logs-folder-access.png
Thanks,
Dom





5 |1600 characters needed characters left characters exceeded

Up to 10 attachments (including images) can be used with a maximum of 3.0 MiB each and 30.0 MiB total.

DucheminDominique-7551 avatar image
0 Votes"
DucheminDominique-7551 answered DucheminDominique-7551 published

Hello,

Anything to add, change, modify on the Primary Server or Management Servers?
199390-2022-05-05-19-50-28-dgit-console-1.png
199427-2022-05-05-19-43-26-dgit-console-2.png
199451-2022-05-05-19-40-23-dgit-console-2.png

The Firewall teams have said this is opened...

The SMSAdminUI.log


[9, PID:6756][05/04/2022 13:59:00] :Transport error; failed to connect, message: 'The RPC server is unavailable. (Exception from HRESULT: 0x800706BA)'\r\nMicrosoft.ConfigurationManagement.ManagementProvider.SmsConnectionException\r\nThe RPC server is unavailable. (Exception from HRESULT: 0x800706BA)\r\n at Microsoft.ConfigurationManagement.ManagementProvider.WqlQueryEngine.WqlConnectionManager.Connect(String configMgrServerPath)
at Microsoft.ConfigurationManagement.AdminConsole.SmsSiteConnectionNode.GetConnectionManagerInstance(String connectionManagerInstance)\r\nThe RPC server is unavailable. (Exception from HRESULT: 0x800706BA)
\r\nSystem.Runtime.InteropServices.COMException\r\nThe RPC server is unavailable. (Exception from HRESULT: 0x800706BA)\r\n at System.Runtime.InteropServices.Marshal.ThrowExceptionForHRInternal(Int32 errorCode, IntPtr errorInfo)
at System.Management.ManagementScope.InitializeGuts(Object o)
at System.Management.ManagementScope.Initialize()
at System.Management.ManagementObjectSearcher.Initialize()
at System.Management.ManagementObjectSearcher.Get()
at Microsoft.ConfigurationManagement.ManagementProvider.WqlQueryEngine.WqlConnectionManager.Connect(String configMgrServerPath)\r\n
[2, PID:6756][05/04/2022 13:59:21] :System.Runtime.InteropServices.COMException\r\nThe RPC server is unavailable. (Exception from HRESULT: 0x800706BA)\r\n at System.Runtime.InteropServices.Marshal.ThrowExceptionForHRInternal(Int32 errorCode, IntPtr errorInfo)
at System.Management.ManagementScope.InitializeGuts(Object o)
at System.Management.ManagementScope.Initialize()
at System.Management.ManagementObject.Initialize(Boolean getObject)
at System.Management.ManagementObject.InvokeMethod(String methodName, ManagementBaseObject inParameters, InvokeMethodOptions options)
at Microsoft.ConfigurationManagement.ManagementProvider.WqlQueryEngine.WqlConnectionManager.ExecuteMethod(String methodClass, String methodName, Dictionary`2 methodParameters, Boolean traceParameters)\r\n
[4, PID:6756][05/04/2022 13:59:21] :System.Runtime.InteropServices.COMException\r\nThe RPC server is unavailable. (Exception from HRESULT: 0x800706BA)\r\n at System.Runtime.InteropServices.Marshal.ThrowExceptionForHRInternal(Int32 errorCode, IntPtr errorInfo)
at System.Management.ManagementScope.InitializeGuts(Object o)
at System.Management.ManagementScope.Initialize()
at System.Management.ManagementObjectSearcher.Initialize()
at System.Management.ManagementObjectSearcher.Get()
at Microsoft.ConfigurationManagement.ManagementProvider.WqlQueryEngine.WqlConnectionManager.Connect(String configMgrServerPath)\r\n


What else to check?

Thanks,
Dom



5 |1600 characters needed characters left characters exceeded

Up to 10 attachments (including images) can be used with a maximum of 3.0 MiB each and 30.0 MiB total.

SimonRenMSFT-3639 avatar image
0 Votes"
SimonRenMSFT-3639 answered SimonRenMSFT-3639 edited

Hi,

Thanks for your reply.

1,It seems to be a network issue. Please check with the Firewall teams if the required ports like TCP 135, UDP 135 and dynamic TCP port for RPC from console to SMS provider and site server is opened. If possible, we can disable the Firewall to have a try. Refer to the official article: Ports used in Configuration Manager

199490-ports.png

2,A similar thread for your reference. The solution here is to dd an entry into the C:\Windows\System32\drivers\etc\Hosts file.
Console connection error 0x800706BA

Hope it helps. Have a nice day!

Best regards,
Simon


If the response is helpful, please click "Accept Answer" and upvote it.
Note: Please follow the steps in our documentation to enable e-mail notifications if you want to receive the related email notification for this thread.



ports.png (42.9 KiB)
5 |1600 characters needed characters left characters exceeded

Up to 10 attachments (including images) can be used with a maximum of 3.0 MiB each and 30.0 MiB total.