Hi there,
The Galaxy A32 5G mobile phone was enrolled to Intune as "Corporate-owned, fully controlled user devices"; the user never used the phone, and later that month, when the user wanted to use the phone but forgot the PIN. We attempted to reset/remove the passcode, but it remained pending for several days, and the Wipe option was also not working though WiFI and SIM 4G connect is available in the device (these options are working in other phones we tested).
I've tried several incorrect PIN tries (roughly 50+ times) for a factory reset option with no success. Next password input time is gradually increasing, now my attempt will be after 64 mins! if this option work, how many attempts needed to factory reset the device? or Could anyone kindly tell me if there is any other way to reset the phone through Intune or Manually?
Any advice or workaround would be much appreciated.
Thank you very much.