Employment Verification status "rejected"

Tally Lytics 1

Hello,

I have been trying for days to complete the enrollment process for the Microsoft Partner program, but the "Employment Verification" step has failed without explanation. I've repeatedly provided all the necessary information that was asked for, but still we are showing as "Rejected" and no apparent way to move forward and no explanation given.

I have tried to raise a support ticket, but there has been no response there. I don't know what to do here, this is really frustrating and I was hoping we would be through the approvals and be able to upload our application by now.

Matthew Tanner 6 Reputation points

2022-05-05T22:37:25.807+00:00

I understand how frustrating it can be, especially when you provided all the necessary documentation and receive no explanation. I would suggest double-checking that the business information you provided and your email is not linked to another partner account. Also, make sure that your email and website share the same domain.
Tally Lytics 1 Reputation point

2022-05-05T22:55:26.56+00:00

Thanks for the reply, all the business information is correct though and we don't have any other partner accounts. The complete lack of communication and no ability to get assistance is killing me here, and from doing a quick search it sounds like this is a problem for a lot of folks. I don't know why this process is so broken, but I do hope that Microsoft starts taking developers trying to release software for their platform more seriously.

The real kick in the teeth is that we've already paid the $99 enrollment fee, just to be denied with no explanation?
Roy Li - MSFT 32,446 Reputation points Microsoft Vendor

2022-05-06T02:02:53.817+00:00

I have to say that our forum support can't offer more help about this because only the store team can check the status of your account. Do you mean you have already created a free support ticket from here: Contact Us? If it is, you could share the ticket number here and I could send the ticket number to the store team and ask them check that.
Tally Lytics 1 Reputation point

2022-05-06T17:38:57.767+00:00

Hello, I created a ticket at: https://support.serviceshub.microsoft.com/supportforbusiness/

The ticket number is: 2205050010001950

Is there somewhere else I should have created a ticket? The Services Hub had an option for this exact step of the enrollment process, so I assumed that was correct, but still no response.

Thank you!!
Roy Li - MSFT 32,446 Reputation points Microsoft Vendor

2022-05-09T06:08:28.837+00:00

It looks like you've created a paid support ticket. If it is, please keep in contact with that ticket. The paid ticket has a higher priority than the forum support. You could also create a free store support ticket from the link I posted above. Go to Contact us, find Non-Technical Support - Dashboard and choose SUBMIT AN INCIDENT
Tally Lytics 1 Reputation point

2022-05-09T17:05:44.347+00:00

Hello, how long are we expected to wait on this before getting any response? We've been facing this issue for over a week and a half now which is unacceptable, and the ticket has been open for five days with no response. Please help!!!
Roy Li - MSFT 32,446 Reputation points Microsoft Vendor

2022-05-10T01:27:35.257+00:00

I have to say that our forum support can't check the process of the paid support ticket, but the paid ticket support will contact you as soon as possible, please focus on that paid ticket. But if you've already opened another free support ticket from the link I posted, I could help send the free support ticket number that you've opened to the store team.

1 answer

Jill Armour - Microsoft 0 Reputation points Microsoft Vendor

2024-03-19T15:51:22.5066667+00:00

You need to submit a support ticket here: https://partner.microsoft.com/en-us/support?stage=1The process take a while as they have many cases to handle. Please try to be patient as they get to your ticket.

You can also read this post on tech community on how to get past a rejected account: https://techcommunity.microsoft.com/t5/partner-compliance-verification/how-to-appeal-a-rejected-partner-profile-in-the-verification/td-p/3834683
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Employment Verification status "rejected"

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