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TT-2567 avatar image
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TT-2567 asked ricardosolisvillegas-4678 commented

Autheticator の"Start Recovery,"でエラーが出ます

When I try to recover an account using "Start Recovery," the following message appears and I am unable to recover.


Unable to recover.
A problem has occurred. Please send logs using the Send Logs option.
[OK].

microsoft-authenticator
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ricardosolisvillegas-4678 avatar image ricardosolisvillegas-4678 ·

Hello @TT-2567

Thank you for your post.

I was thinking of getting more details about it...

Did you change your device or delete the app?
Is this account for outlook or any other ?
Did you have any backup before doing this recovery procedure?

BR,

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