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BetterParts-0978 avatar image
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SSMS 18 installation fails with "The current operating system is not supported"

Attempting to install SSMS on Windows 10 Pro computer. The installation fails with the message "The current operating system is not supported. This application requires at least Windows 7 SP1 or Windows Server 2008 R2 SP1 to run." I found a similar post here -
https://social.msdn.microsoft.com/Forums/sqlserver/en-US/0985acc7-88df-4220-9ff4-e333e3458639/cant-install-ssms-on-win10-64bit-pro-1607-jan-version

In the log from the failed installation, the first line is -
[1944:1F2C][2022-05-06T09:44:01]i001: Burn v3.8.1128.0, Windows v5.1 (Build 2600: Service Pack 3), path: C:\Users\System User\Downloads\SSMS-Setup-ENU.exe, cmdline: '-burn.unelevated BurnPipe.{58C95D31-0675-4E89-A80C-1BD46DE2FCC8} {934F596D-2D50-4183-9DCD-D74FB27DF719} 7616'
So the installer apparently thinks that I'm running Windows XP instead of Windows 10. Running winver.exe verifies that I have Windows 10 Version 21H2 (OS Build 19044.1645).

The previous post that I referenced doesn't seem to include an actual solution, just the information that someone was able to solve the problem by logging on remotely to the computer with the issue. Any ideas on what might be causing this or how to fix it?

sql-server-generalwindows-10-application-compatibility
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Hi BetterParts-0978,

How are things going? Was the answer helpful?
Please feel free to let us know if you have any other question. If the post in the thread is helpful, you could kindly accept it as answer.

Best Regards,
Amelia

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cooldadtx avatar image
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cooldadtx answered

Right click the binary and go to Properties. Ensure there is no Unblock option. If there is then check it and apply and try again.

On the Compatibility tab ensure you have not enabled any compatibility options.

Ensure that you are running the latest installer (18.11.1) from here.

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BetterParts-0978 avatar image
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BetterParts-0978 answered

Thanks, cooldadtx. The compatibility turned out to be the issue, it was set for WinXP. Turned that off and everything installed fine.

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