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Gino-9087 asked Crystal-MSFT commented

Switching to Intunes from another MDM provider

We are considering to switching our MDM provide of 700 or so devices ( Android, IOS supervised, and Windows10) Would we have to bring each devices in to reset/wipe the devices?
I would think the Windows 10 desktop/laptops should not have to but but the bulk is 500+ phones that I was concerned on.

mem-intune-general
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Crystal-MSFT answered Crystal-MSFT commented

@Gino-9087, In General, devices can only have one MDM provider. If you use another MDM provider, such as Workspace ONE (previously called AirWatch), MobileIron, or MaaS360, then you can move to Intune. The biggest challenge is users must unenroll their devices from the current MDM provider, and then enroll in Intune.. Here are some recommendation for the reference:
https://docs.microsoft.com/en-us/mem/intune/fundamentals/deployment-guide-intune-setup#currently-use-a-third-party-mdm-provider

To enroll the devices into Intune, different method needs different actions. To see if the method needs reset, we can review the "Reset required" column of each method in the following link:
https://docs.microsoft.com/en-us/mem/intune/enrollment/device-enrollment

Hope it can help.


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@Gino-9087, How's everything going? I am writing to see if there's anything unclear of the previous information provided. If there's anything else we can help, feel free to let us know.

Have a nice day!

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Gino-9087 answered Crystal-MSFT commented

Thanks for the follow up, i am going over the link with the team here.

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@Gino-9087, Thanks for letting us know the status. If there's anything else we can help, feel free to let us know.

Have a nice day!

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