I just got a new phone and MS authenticator wont let me back up my accounts. It vives the message "something went wrong" please send us logs using the send logs option."
I already did that, but Im still unable to back up my data. Could someone help me?
Let me try it this if you do not mind : )
https://www.payetteforward.com/iphone-backup-failed-notification-fix/
Regards
Hello @RodrigoGodoy-8907 as well as @Superplant-3203
Welcome to Microsoft Q&A community.
This statement below brought my attention:
I just got a new phone and MS authenticator wont let me back up my accounts
You need to register your new device from your MS account as shown on the next article:
Once you have registered your device, you can backup your accounts.
Looking forward to your feedback,
BR,
Please "Accept the answer" if the information helped you. This will help us and others in the community as well.
This is not the solution. My iPad backs up Authenticator with no issues. On my iPad I can also switch off backup, delete the backup, and enable again, all with no issues. My iPad is NOT registered on https://account.microsoft.com/devices - in fact it says I have 0 devices registered.
My iPhone has the error. My iPad does not. Neither are registered with the above link.
Let me try it this if you do not mind : )
https://www.payetteforward.com/iphone-backup-failed-notification-fix/
Regards
I tried everything and none worked.
I also tried reinstalling the app on my old phone and got the same problem. Thus, it doesnt seem to be a phone sync issue.
Did you turn off the MFA from your account itself and then re-registered?
Also, Did you registered your device on the account as well?
Please provide the steps followed so, we can assist you on accurate manner!
Regards,
I have the same problem on a S22 Ultra (Android). Im really stressed because I cant work monday without my 2fa codes. Please help!
I have the same exact issue on Samsung S22 Plus as well, it worked always on every phone I've switched and now this weird error. Looking at the threads I think there is something wrong somewhere which should be addressed.
In my thread i've provided logs which shows a "Unknown request" error which leads to that. Proposed steps to try to remove / add accounts are not useful because the issue happens also when enabling the backup with the same exact error.
Hi,
I'm having this issue also, and I've identified the problem related to version 6.5.95
Thanks
I suspect export credentials feature is broken. Tried on my mobile and tablet - get all the way through but trying to save the jwt file throws "Unexpected error" and a zero byte file. This is on Android.
Not a single one of these solutions work.
No they don't - I created another post on the same subject and the consensus is that the app is broken - and has been for a while
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