How do you fix a problem signing into the update backup on the Authenticator Android App?

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ChristinaSzeman-0542 asked May 7, '22 ChristinaSzeman-0542 commented May 7, '22

How do you fix a problem signing into the update backup on the Authenticator Android App?

I know that this question has been asked. But I can't find the solution to it. I just recently updated my Microsoft password. When I tap the Authenticator app and Sign in to Update Backup.

Then I get the message "Something went wrong. Please send us logs using the Send logs options." I turned off the Cloud backup because I had problems getting into it.

So what do I do to change the password in Authenticator Cloud Backup?

microsoft-authenticator windows-subsystem-for-android

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ricardosolisvillegas-4678 · May 07 at 06:14 AM

Hello @ChristinaSzeman-0542

Welcome to Microsoft Q&A Platform.

No worries about making this question when this has been made previously. We will do our best to assist you!

Could you please elaborate a little bit more this statement please?

I turned off the Cloud backup

Is this the same Microsoft account you mentioned before?

Regards,

Please "Accept the answer" if the information helped you. This will help us and others in the community as well.

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ricardosolisvillegas-4678 ricardosolisvillegas-4678 · May 07 at 10:38 AM

Hi @ChristinaSzeman-0542,

I was thinking if you answered the previous post but no yet.

I hope this can give more info to get your concern addressed:

Then, the next article might help as well.

https://support.microsoft.com/en-us/account-billing/reset-a-forgotten-microsoft-account-password-eff4f067-5042-c1a3-fe72-b04d60556c37

BR,

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Answer 1 · 2022-05-07T18:32:55.183Z

ricardosolisvillegas-4678 answered May 7, '22 ChristinaSzeman-0542 commented May 7, '22

Hi

I just wanted to add this other statement for this concern.

image.png (50.0 KiB)

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ricardosolisvillegas-4678 · May 07 at 06:34 PM

There you have 2 relevant statements to keep in mind when working on your MFA authenticator app

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ChristinaSzeman-0542 · May 07 at 10:17 PM

I did do what you said, except I didn't delete my Microsoft account. But I am still getting "Something went wrong, please send us logs using the Send logs option. Now what?

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Answer 2 · 2022-05-07T22:14:34.907Z

ChristinaSzeman-0542 answered May 7, '22 ChristinaSzeman-0542 commented May 7, '22

How do I remove existing accounts on Authenticator?

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ricardosolisvillegas-4678 · May 07 at 10:20 PM

Click on the desired account on the app , and then select Remove.

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ChristinaSzeman-0542 ricardosolisvillegas-4678 · May 07 at 10:23 PM

I did and that did not work. I had uninstall the app.

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