Not getting any verification code on Microsoft Authenticator Android App.

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ChristinaSzeman-0542 asked May 8, '22 ricardosolisvillegas-4678 commented May 8, '22

Not getting any verification code on Microsoft Authenticator Android App.

Hello,

I had some problems with my Authenticator app to the point where I had to delete all those accounts that were attached to it. I had to uninstall and reinstall it.

Then I had to verify my Microsoft account, but I have not received an email or a text message. What is going on here and now? How can I fix this issue?

I should also mention here that I connected Gmail with Outlook, so this might have something to do with this issue.

I also unlinked my Outlook account in Gmail. But I can't figure out how to do that in Outlook. I need help with this. I also have the option to scan a QR code, but I cannot find where to do that on my laptop online.

By the way, I did manage to unlink Gmailify from Gmail. But I cannot do the same on Outlook. I need to do this to see if that is the issue why I am not getting any emails or phone messages with a code attached to them.

microsoft-authenticator windows-subsystem-for-android

outlook-issue.jpg (123.6 KiB)

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ricardosolisvillegas-4678 · May 08 at 04:02 AM

Hello @ChristinaSzeman-0542

Thank you for your post1

Let me try to help you to get the code as you stated above "" I need help with this. I also have the option to scan a QR code, but I cannot find where to do that on my laptop online.

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ChristinaSzeman-0542 ricardosolisvillegas-4678 · May 08 at 04:35 AM

How do I get onto that? Where do I find this under in login.live.com. I go into my account, but I can't find where that QR Code is. Is it under Security? Privacy? Where?

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ricardosolisvillegas-4678 ChristinaSzeman-0542 · May 08 at 04:44 AM

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Answer 1 · 2022-05-08T04:25:56.527Z

ricardosolisvillegas-4678 answered May 8, '22 ChristinaSzeman-0542 commented May 8, '22

image.png (35.7 KiB)

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ChristinaSzeman-0542 · May 08 at 05:10 AM

Hello,

Thanks. I did use it, but didn't allow me on my phone. I got this message: "This QR code is not for Microsoft Authenticator. To add your account, sign in with your username and password instead."

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Answer 2 · 2022-05-08T05:08:51.987Z

ricardosolisvillegas-4678 answered May 8, '22 ricardosolisvillegas-4678 commented May 8, '22

@ChristinaSzeman-0542

I just wanted to know if you were able to get there after showing you with the output provided above.

Regards,

Please "Accept the answer" if the information helped you. This will help us and others in the community as well.

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ricardosolisvillegas-4678 · May 08 at 05:42 AM

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image.png (123.9 KiB)

ricardosolisvillegas-4678 ricardosolisvillegas-4678 · May 08 at 05:51 AM

To get on that section on account.live.com, you need to click on security and then on

After that you get the option for MFA (Use an app)

Now, the other QR code is for outlook app , so you scan it and your account is on sync with outlook account....

I hope this time you can get it correctly and let me know how it goes this time pls.

Regards

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image.png (7.6 KiB)

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