Microsoft Authenticator Unable to recover backup

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MateoPerez-8172 asked May 9, '22 MateoPerez-8172 commented May 9, '22

Microsoft Authenticator Unable to recover backup

I contacted Microsoft support because I was having an issue changing the recovery account on my Microsoft Authenticator app. They told me to delete the app and reinstall it. After I did that, all my 2 factor authentication accounts I had setup on the app got deleted, and when I select restore from backup, I get the same error message I was getting when trying to change the recovery account.
When I go to backup, it says the backup is still saved to my iCloud account, but every time I delete the app and reinstall it, I get the same error message when I try to restore the backup.

Here is a screenshot of the error message.

microsoft-authenticator

c2ce49ce-897e-4aa2-a50a-214c58ef7be6.png (924.1 KiB)

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Answer 1 · 2022-05-09T03:58:31.46Z

TKujala answered May 9, '22 MateoPerez-8172 commented May 9, '22

Hi @MateoPerez-8172,

Here is a quite similar situation. Hopefully, you will get more tips here.

https://docs.microsoft.com/en-us/answers/questions/839248/microsoft-authenticator-cannot-recover-my-backup.html

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MateoPerez-8172 · May 09 at 04:15 AM

Thank you. Seems I’m not the only one having this issue. I hope Microsoft resolves this issue soon, and I also hope Microsoft support stops telling people to delete their Authenticator app when they come across this issue as it only makes things worse.

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