I cannot access my cerifications because my email is .edu

Question

Hello,

I earned a Microsoft Excel Expert certification about a year ago. It was part of a class I was taking in college so my log in information are all with my .edu email. I have the ID number of the certification but I cannot access it through the dashboard. Everytime I click on "View Certificates", it takes my back to the sign in page and when I put the same log in email I used to sign in to the dashboard, it says "That Microsoft account doesn't exist. Enter a different account or get a new one." But my certification was earned through this account with this specific email! What am I missing here and how can I view and download my certification?

Thank you

Answer 1

Hello @Fatima Ahmed H Almehmadi

Welcome to Microsoft Q&A Platform,

Microsoft Certification Program is supported on their own forums, I'd suggest asking for help here:
https://trainingsupport.microsoft.com/en-us/mcp/forum/mcp_prof-mcp_notfound

Specific topics below:

Profiles:
Merge and transfer certification profiles: https://learn.microsoft.com/en-us/learn/certifications/merge-profiles
Certification Profile/MCID Assistance: https://trainingsupport.microsoft.com/en-us/mcp/forum/mcp_prof-mcp_mcid
Certification Profile/Account Linking: https://trainingsupport.microsoft.com/en-us/mcp/forum/mcp_prof-mcp_link

Exams:
Microsoft Certification - Exams: https://trainingsupport.microsoft.com/en-us/mcp/forum/mcp_exams
Microsoft Certification - Exam Registration: https://trainingsupport.microsoft.com/en-us/mcp/forum/mcp_exams-mcp_exam

I hope this helps!

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