Hello,
I am programmatically setting automatic replies for users via Graph API. This is working great for Exchange, however I have noticed a behavior in Teams that is unexpected. It appears if the user is offline when the automatic reply is enabled or disabled, the status does not change in Teams. This is leading to some confusion with the user's peers.
Is there any method by which we can update an offline user's Teams status? Preferably with MS Graph API?
OOO is an Exchange status, not Teams. Teams uses "presence" instead, but those are not directly related. I can be "available" in Teams (green), while being OOO. Also keep in mind that clients, such as Outlook or Teams, periodically poll for the OOO info, so there can be a delay with what other people see. 30 mins I believe is the expected behavior.
Hi @DerekBotbyl-0439
Considering your question is also talking about API requirements, so I will also add office-teams-app-dev tag to your thread. Thanks for your understanding and patience!
For Teams client, you could click your profile picture and reset status like the following picture:
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Please have a look at this doc-https://docs.microsoft.com/en-us/graph/api/user-update-mailboxsettings?view=graph-rest-1.0&tabs=http
PATCH https://graph.microsoft.com/v1.0/me/mailboxSettings
Content-Type: application/json
{
"@odata.context": "https://graph.microsoft.com/v1.0/$metadata#Me/mailboxSettings",
"automaticRepliesSetting": {
"status": "Scheduled",
"scheduledStartDateTime": {
"dateTime": "2022-05-10T20:00:00.0000000",
"timeZone": "UTC"
},
"scheduledEndDateTime": {
"dateTime": "2022-05-12T20:00:00.0000000",
"timeZone": "UTC"
}
}
}
Yes, this is the PATCH call I am making.
{
"automaticRepliesSetting": {
"externalAudience": "all",
"externalReplyMessage": "This account is no longer available",
"internalReplyMessage": "This account is no longer available",
"status": "alwaysEnabled"
}
}
I am making this call against users who are offline and may never connect to the Teams client again. (Leavers)
I have one account I have been following as this user is a returner, in which the process then disables any automatic replies. It did eventually clear a few days later. I think I recall hearing something about Teams refreshing caches once a week, is there confirmation on this?
@DerekBotbyl-0439 - At the moment, there is no way to clear the local cache directly from within the Microsoft Teams app until Microsoft pushes out an update.
https://www.onmsft.com/how-to/how-to-clear-your-microsoft-teams-cache-on-windows-10
Just checking in to see if above information was helpful. If you have any further updates on this issue, please feel free to post back.
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