question

RyanHalaoui-0021 avatar image
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RyanHalaoui-0021 asked saldana-msft edited

Why are my custom locations not showing up when I add meetings on my Outlook calendar?

Hi All,

I am a first-time poster and new admin to Microsoft, excited to be here! I have been trying to set up custom locations for my organization over the past couple of days. We have different job sites dispersed across a couple of counties and thought that creating a master list of each site name and its addresses would be an immense help and time saver for our team. Then, when someone had a meeting say at our Malibu site, he/she could simply type in "Malibu" and the site address would populate in. I have seen rooms within an office space listed as locations but from my understanding that was meant for booking/reserving them.

I have already found the "Locations" section of the admin center, hidden within 'Search and Intelligence' (not sure what that is if you do let me know lol), and have already done all the work. I thought this would be enough but when I try and put a meeting on someone's calendar and give them the location, say 'Main Office', it simply does not exist.

I really appreciate the help in advance.

Thanks!

p.s. I don't know how the Tags thing works so I apologize if this ends up in the wrong place...

office-outlook-itprooffice-exchange-online-itpromem-intune-admin-centerazure-scheduler
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Hi @RyanHalaoui-0021,

Welcome to Microsoft Q&A! The "office-teams-windows-itpro" tag is for general questions about the Teams desktop client. Since from the description your issue is not related to Teams, I'll remove the teams tag under the thread. Thanks for your understanding.

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1 Answer

ChristyZhang-MSFT avatar image
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ChristyZhang-MSFT answered ChristyZhang-MSFT edited

Hi @RyanHalaoui-0021 ,

Welcome to our forum!

According to your description, I noticed that you want to create a room resource so that users in your organization can book when creating a meeting, right?

If so, please try to Microsoft 365 admin center and follow the below steps:
200481-6.png

Please note: To keep your room mailboxes secure, block sign-in to these mailboxes. For more information, see Block sign-in for the shared mailbox account.

Then users in your organization can easily use room mailboxes.

Hope the above help!


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