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MonishaMohan-3719 avatar image
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MonishaMohan-3719 asked JimmyYang-MSFT commented

Unable to connect certification profile to Microsoft Learn profile

My certification is due to expire in September this year and i got an email asking me to renew it. I thought why not. Eventhough the certificate is associated with the same account, it asked to connect a certification profile. I selected my work account...typed in password...mfa everything and once done it is back to connect a certification profile. I have done this about thrice with no changes. Any idea about what is wrong?

viva-learning
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Hi @MonishaMohan-3719

As we are mainly responsible for general question of viva learning app, your question related to Microsoft Learning certification not supported by us. It recommends you post your question from this forum:

https://trainingsupport.microsoft.com/en-us/mcp/forum/mcp_prof-mcp_link

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1 Answer

LuisRodriguez-MSFT avatar image
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LuisRodriguez-MSFT answered

Hello @MonishaMohan-3719

Welcome to Microsoft Q&A Platform,

Microsoft Certification Program is supported on their own forums, I'd suggest asking for help here:
https://trainingsupport.microsoft.com/en-us/mcp/forum/mcp_prof-mcp_link

Specific topics below:

Profiles:
Merge and transfer certification profiles: https://docs.microsoft.com/en-us/learn/certifications/merge-profiles
Certification Profile/MCID Assistance: https://trainingsupport.microsoft.com/en-us/mcp/forum/mcp_prof-mcp_mcid
Certification Profile/Account Linking: https://trainingsupport.microsoft.com/en-us/mcp/forum/mcp_prof-mcp_link

Exams:
Microsoft Certification - Exams: https://trainingsupport.microsoft.com/en-us/mcp/forum/mcp_exams
Microsoft Certification - Exam Registration: https://trainingsupport.microsoft.com/en-us/mcp/forum/mcp_exams-mcp_exam

I hope this helps!


Please don’t forget to "Accept the answer" and “up-vote” wherever the information provided helps you, this can be beneficial to other community members.

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