Anywhere Access gives "An error occurred while setting up your domain name" when needing to renew SSL certificate

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Oodlemeister asked May 11, '22 LimitlessTechnology-2700 answered May 17, '22

Anywhere Access gives "An error occurred while setting up your domain name" when needing to renew SSL certificate

Hi all,

I have a server running Server 2016 Essentials. The SSL certificate has expired and I'm trying to renew it. But when I try to access the domain name configuration in Anywhere Access in the Dashboard, I get an error saying "An error occurred while setting up your domain name." (See attached image).

I have tried restarting the server and updates are all latest.

When I try to run a repair on Anywhere Access, I get the following errors:

The certificate for Anywhere Access is expired (already knew that).
Anywhere Access to your server is blocked. Please check inbound connectivity on port 443 and 80.
There is an error in your Remote Desktop Services settings that cannot be repaired automatically (no other info).

I have checked the router and ports 443 and 80 are open. As they should be because before the certificate expired, Remote Desktop was working fine.

I would like to upload the Dashboard.log file for someone to take a look at, but am a little cautious in case it contains company info that could be used maliciously by others. Is there a section I can post that would relate to just this problem?

Thanks.

[1]: /answers/storage/attachments/200609-capture.jpg

windows-server-2016 windows-server-essentials

capture.jpg (21.7 KiB)

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Answer 1 · 2022-05-17T07:31:49.597Z

LimitlessTechnology-2700 answered May 17, '22

Hi there,

Finding the reason for the issue without a log might be a bit tricky and the Dashboard.log will not expose any info. The below thread discusses the same issue and you can try out some troubleshooting steps from this and see if that helps you to sort the Issue. If these workarounds are of no use we can then use tools like sysmon to find the source.

Remote Web Access An error occurred while setting up your domain name https://docs.microsoft.com/en-us/answers/questions/355521/remote-web-access-an-error-occurred-while-setting.html

Are the problems with remotewebaccess.com domain and Dynamic DNS service? https://docs.microsoft.com/en-us/answers/questions/318584/are-the-problems-with-remotewebaccesscom-domain-an.html

An error occurred while setting up your domain name https://docs.microsoft.com/en-us/answers/questions/344980/an-error-occurred-while-setting-up-your-domain-nam.html

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