Hi Team,
We have one mobile device with model Vivo1951 has been encrypted but the MS Intune is showing as "Require encryption of data storage on device.".due to which we are unable to access corporate apps.
could let us know how to proceed further?
Thank you in advance.
@Mebin-0621 Thanks for posting in our Q&A.
To clarify this issue, we appreciate your help to collect some information:
1.How did you encrypt this android device?
2.What did you mean MS Intune is showing as "Require encryption of data storage on device."? If possible, please show the screen shot about it.
3.Did the device show "compliant" status in intune portal?
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1.How did you encrypt this android device?Encryption was done from the 'resolve' note which was shown in intune..6 digit password was set.
2.What did you mean MS Intune is showing as "Require encryption of data storage on device."? Asking for device encryption.which we got it from intune portal.
If possible, please show the screen shot about it.Screenshot attached.
3.Did the device show "compliant" status in intune portal?Showing is non-compliant in intune portal
In the microsoft website.I found in note they have mentioned some VIVO device can't be encrypted. What does that mean?
Below is the link.
https://docs.microsoft.com/en-us/mem/intune/user-help/encrypt-your-device-android
@Mebin-0621 Thanks for your update.
Based on my research, some Android devices on version 7.0 and later encrypt data in ways that are inconsistent with certain Android platform standards. These encryption methods put device information at risk. As a result, these devices aren't supported. It is controlled by the android device's manufacturer.
Given this situation, it is suggested to try the actions in the following article:
https://docs.microsoft.com/en-us/mem/intune/user-help/your-device-appears-encrypted-but-cp-says-otherwise-android
If this issue still exists, with Q&A limitation resources, it is needed to check more information based on your specific environment. So, it is suggested to create an online support ticket to get more accurate help. Here is the support link:
https://docs.microsoft.com/en-us/mem/get-support
Thanks for your understanding and hope everything goes well with you.
@Mebin-0621 You're welcome. I'm glad to discuss with you.
Thanks and have a nice day.
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