question

IniobongNkanga-8038 avatar image
0 Votes"
IniobongNkanga-8038 asked JimmyYang-MSFT edited

Teams Blind Transfer to a Call Queue fails when you select "Ring back if there's no Answer"

Hi

Please i have a colleague who is having this issue. I need your assistance to get it resolved.

Teams Blind Transfer to a Call Queue fails when you select the "Ringback if there's no answer" option. If you click the Transfer button to transfer the call to a Call Queue and select the "Ringback if there's no answer" option, Teams immediately calls back with the message that the call transfer failed.


If you do not select the "Ringback if there's no answer" option, the transfer to the Call Queue works. The "Ring back if there's no answer" option works when you transfer to a user.


It looks like, when the "Ring back if there's no answer" option is selected, Teams does not even send a SIP REFER to transfer the call.


Is this a known issue?

201532-ibn-0-1650026774069.png


office-teams-windows-itpro
· 2
5 |1600 characters needed characters left characters exceeded

Up to 10 attachments (including images) can be used with a maximum of 3.0 MiB each and 30.0 MiB total.

Hi @IniobongNkanga-8038

Welcome to Q&A forum.

Is this a known issue?

Sorry, due to the limited test environment, it is difficult for us to test if this issue could be reproduced.

Meanwhile, I found a same thread. Could you check if this link's answer is helpful to you?


0 Votes 0 ·

@IniobongNkanga-8038

It has been a while, how is everything going?
If you have any update about this issue, please feel free to post back.

0 Votes 0 ·

0 Answers