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DanielAnnable-0535 avatar image
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DanielAnnable-0535 asked Eric-1496 answered

Azure - Point To Site Error 798

A client of ours asked for assistance with a point to site connection. They provided an xml file and a cer file. I imported the certificate and setup the vpn connection based on the info in the xml file.

Getting this error message: A certificate could not be found that can be used with this Extensible Authentication Protocol. (Error 798)

The machine is windows 7. I have enabled TLS 1.2, not sure if that is required.

Hoping someone can point me in the right direction. Let me know if any additional information is required.

azure-vpn-gateway
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5 Answers

SumanthMarigowda-MSFT avatar image
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SumanthMarigowda-MSFT answered SumanthMarigowda-MSFT edited

@DanielAnnable-0535 There are several potential cause of this issue, so could you please help me with the below answer:
1. What kind of root certificate did you use? Enterprise certificate, or generate a self-signed certificate.
2. Have you uploaded the the root certificate public certificate data?
3. Is the installed in the correct directory in Certmgr 'Certificates - Current User\Personal\Certificates'?


Based on the error message have you referred to the troubleshooting article

There is also similar thread discussion in SO forum, refer to the suggestion which may give you some idea on your query.

I assume issue may be related to certificate, please cross check once: https://docs.microsoft.com/en-us/azure/vpn-gateway/vpn-gateway-certificates-point-to-site

Hope this helps!Kindly let us know if the above helps or you need further assistance on this issue.

Please don’t forget to "Accept the answer” and “up-vote” wherever the information provided helps you, this can be beneficial to other community members.


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DanielAnnable-0535 avatar image
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DanielAnnable-0535 answered suvasara-MSFT commented

Hi Sumarigo,

  1. What kind of root certificate did you use? Enterprise certificate, or generate a self-signed certificate.

The customer has three files. vpnserverroot.cer, vpnsettings.xml and vpnclientsetupx86.exe. It displays as a digicert global root ca.
I installed the certificate under current user, personal, certificates.

  1. Have you uploaded the the root certificate public certificate data?
    I have installed the certificate if that is what you are asking?


  2. Is the installed in the correct directory in Certmgr 'Certificates - Current User\Personal\Certificates'?

I believe so, see attached image.
22497-image.png



image.png (15.1 KiB)
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SumanthMarigowda-MSFT avatar image SumanthMarigowda-MSFT ·

@DanielAnnable-0535 Apologies for the delay response! This may require a deeper investigation, I would like work closer on this issue could you send an email to AzCommunity[at]Microsoft[dot]com referencing this thread. Please mention "ATTN subm" in the subject field and subscription ID. Thank you for your cooperation on this matter and look forward to your reply.

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suvasara-MSFT avatar image suvasara-MSFT SumanthMarigowda-MSFT ·

@DanielAnnable-0535 , Just checking in to see if the above answer helped. If this answers your query, please don’t forget to "Accept the answer" and Up-Vote for the same, which might be beneficial to other community members reading this thread. And, if you have any further query do let us know.

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MatthewDanihy-2211 avatar image
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MatthewDanihy-2211 answered

I get this same error with Windows 10.

All the suggestions from other sites have not worked.

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MatthewDanihy-2211 avatar image
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MatthewDanihy-2211 answered

I Should note that I am using SSTP because we have to support Windows 7, which they connect fine.

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Eric-1496 avatar image
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Eric-1496 answered

Yes Azure keep having issues that can not be corrected by Azure support.

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