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RichaAggarwal-0991 avatar image
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RichaAggarwal-0991 asked SadiqhAhmed-MSFT commented

help in Azure student Account

I had renewed my azure student account before its expiration. Also, I received a confirmation mail for renewal, but after login into my azure account I can't access the resources, and it's showing your subscription: Azure for students is disabled.

below is the screenshot of the confirmation mail after the renewal and the azure portal

201870-confirmation-email.png


201886-azure-portal.png


azure-cost-management
azure-portal.png (79.8 KiB)
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Problem is solved now ... Thanks for such a fast resolution.

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Thanks for the update. Glad to know the issue is resolved now.

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1 Answer

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SadiqhAhmed-MSFT answered SadiqhAhmed-MSFT edited

I learnt that you had your subscription renewed before its expiration date. However, you are unable to access resources due to subscription status being disabled.

We need to check entitlement for Azure for Students offer for your subscription/account. That said, this needs some investigation into your Azure account and requires PII data. Microsoft doesn't recommend sharing PII info on public forums. Recommend you to reach out to us by raising Azure billing and subscription management support request. The ticket enables you to work closely with the support engineers and get a quick resolution to your issue.

Here is the link - https://docs.microsoft.com/en-us/azure/azure-portal/supportability/how-to-create-azure-support-request to create support case.

FYI: Azure Billing and Subscription Management support is included in the Basic Support Plan without any charge.
https://azure.microsoft.com/en-us/support/plans/

Please feel free to ping with question for further assitance in this matter!


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