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Tisaya-5717 avatar image
3 Votes"
Tisaya-5717 asked Tisaya-5717 answered

Authenticator issue

Hello,

It seems that my outlook messagerie got hacked again and I notice a change today on the Microsoft authenticator way of working. While I had to tap the code in the authenticator application that corresponds to the one on the connexion page of outlook, now I just got connected through cliking approve on my phone's notification. I didn't change anything on the parameters so I would like to know how to reinitialize the parameters to protect my account. I joined a pdfwith screenshot of the issue.

Thank for your attention.

Cordially201997-authenticator-issue.pdf


microsoft-authenticator
authenticator-issue.pdf (127.1 KiB)
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3 Answers

DSPatrick avatar image
1 Vote"
DSPatrick answered HediaRiahi-4975 commented

If an account access problem then try resetting via the account recovery form
https://support.microsoft.com/en-us/account-billing/help-with-the-microsoft-account-recovery-form-b19c02d1-a782-dee6-93c3-dc8113b20c42

Use the Get Help app here to chat online with someone
https://support.microsoft.com/ContactUs

--please don't forget to upvote and Accept as answer if the reply is helpful--


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Tisaya-5717 answered

Hello, I got mails telling me that Somerville People in the forum were Nice enough to answer me, but when I clics on the link provided by Microsoft to see thèse answers a" page was not found" appears on my screen. Right now i can only see the furet answer that i got from HediaRiahi-4975.

Do someone knows how to resolve the issue?

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Tisaya-5717 avatar image
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Tisaya-5717 answered

Hello, I got mails telling me that Somerville People in the forum were Nice enough to answer me, but when I clics on the link provided by Microsoft to see thèse answers a" page was not found" appears on my screen. Right now i can only see the furet answer that i got from HediaRiahi-4975.

Do someone knows how to resolve the issue?

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