question

ihsaan avatar image
0 Votes"
ihsaan asked RaoulKent-0171 commented

hi i cannot schedule an exam- We can’t access your Microsoft profile to schedule your exam.

this is the error I get:

We can’t access your Microsoft profile to schedule your exam. To resolve the issue, try these steps in this order and return to the exam page to schedule the exam:
Use Internet Explorer (version 9 or above) or Edge
Clear all cache and cookies
Use the InPrivate option in Internet Explorer or Edge
If the issue persists, you can contact Pearson VUE Support to schedule the exam. If you still need help, please click Ask a question on the Microsoft Certification Program support forum.

I contacted Pearson Vue support and they advised me to go to MS support.

not-supported
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LeifLundberg-8993 avatar image
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LeifLundberg-8993 answered ihsaan commented

Hi! In order to help we need you to please provide more information. Are you using a work e-mail or your private e-mail? Please note that Your MCP profile and Partner Network Center are both different platforms.

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Hi LeifLundberg-8993,

I am useing my private MCP account.

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DSPatrick avatar image
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DSPatrick answered

MVA learning is supported on their own forums. I'd try asking for help in dedicated forums here.
https://trainingsupport.microsoft.com/en-us/mcp/forum/mcp_exams-mcp_exam-mcp_crash

--please don't forget to Accept as answer if the reply is helpful--






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huelsbusch avatar image
1 Vote"
huelsbusch answered RaoulKent-0171 commented

Hi,

I had the same problem and it was caused by umlauts like ä, ü, ö or the letter ß.
Maybe you have a special character in your profile that is not A-Z, a-z, 0-9.

Kind regards,
Colin

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This seemed to be my problem as well.
I could select "Västra Götaland" as a region drop down, however since the city I to input was Göteborg / Gothenburg - that's where it got messed up for me.

Once I changed Göteborg (Swe) to the English name for the city, Gothenburg, everything worked just fine! :-)

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LutherMarpaung-1541 avatar image
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LutherMarpaung-1541 answered

Hi I experienced the same issue. The message says: We can’t access your Microsoft profile to schedule your exam. To resolve the issue, try these steps in this order and return to the exam page to schedule the exam.

Please help what to do.

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