Cannot search attachment content Outlook 365 Terminal Server 2019

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DanielS-0902 asked May 23, '22 LimitlessTechnology-0326 edited May 26, '22

Cannot search attachment content Outlook 365 Terminal Server 2019

Hi,

Having issues being unable to search for attachment content in Shared mailbox in Outlook 365 on Terminal Server 2019.
Able to search in my own mailbox for attachment content no problem, can also search for other emails in the Shared Mailbox no problem - but not attachment content.

I have rebuilt the Outlook profile and re-indexed the search - none of these things fix the issue.

This is happening with a number of different people, all with different shared mailboxes - however the error is always the same, no attachment content can be searched.
The shared mailboxes are all set to Cached mode.

Anyone else come across this?

windows-server office-outlook-itpro

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FaeryFu-MSFT · May 24 at 09:37 AM

Hi @DanielS-0902 ,

Welcome to our forum!

In order to verify, does the issue also exit on the web?

I have tested in online mode and found it could work normally without any operations, so it's also suggested to switch the mode to online (File>Account setting>Account setting>change> uncheck use cached exchange mode )to check if the issue still exists.

Besides, messages sent from a shared mailbox aren't saved to the Sent Items folder of the shared mailbox in Outlook, in this case, you cannot search for sent items.
To workaround, refer to this official document: Messages sent from a shared mailbox aren't saved to the Sent Items folder of the shared mailbox in Outlook

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DanielS-0902 · May 24 at 10:47 PM

Thanks @FaeryFu-MSFT

This issue does not occur on the Web or if the mailbox is in Online mode - however both of these options are not long term solutions.
(I am also aware of Sent Items and i am not trying to search these).

The other thing i forgot to mention is we are utilising FSLogix ODFC containers - however this has been configured to support native multi-user search (RoamSearch=0).

Are there any known issues of Shared Mailbox search and FSLogix?

Thanks

0 ·

Answer 1 · 2022-05-25T05:55:32.217Z

FaeryFu-MSFT answered May 25, '22 FaeryFu-MSFT edited May 25, '22

Hi @DanielS-0902 ,

Thanks for you reply.

According to my search, this is currently no official document saying the known issue about Shared Mailbox search and FSLogix.

As far as I know, when you are in cached mode and using the Outlook built-in search, by default, Outlook only searches your Current Mailbox.
So it is suggested you change the search scope to Current Folder when you search for some folders of shared mailbox.

Hope this can help you!

scope.jpg (35.9 KiB)

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Answer 2 · 2022-05-26T15:20:25.75Z

LimitlessTechnology-0326 answered May 26, '22 LimitlessTechnology-0326 edited May 26, '22

Hello

Thanks for reaching out.

I can understand you are facing issue with outlook search in Windows 2019 RDS environment.

Please try to enable the native search index of Windows without FSlogix and only edited one key:
Set the following registry value if not present or already set to 0 [HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows Search] "EnablePerUserCatalog"=dword:00000000

If the issue still continues, since we mainly focus on general issues about Outlook desktop client in normal environment and know little about FSLogix

--If the reply was helpful, please don’t forget to upvote or accept as answer. --

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