question

moizezzy-3775 avatar image
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moizezzy-3775 asked ElevenYu-MSFT commented

RDP Disabled Automatically in a Span of time.

Hello,

We have a windows server 2012 r2 and we have a Plesk panel installed in it, after a span of every 3-4 hours we cant access the server and after checking it physically RDP has been disabled automatically and23647-annotation-2020-09-10-133205.jpg after allowing it we are again able to access the server, there is something wrong in the server, can anyone please help me out if required any logs or anything please let me know, PFA


23753-annotation-2020-09-10-133222.jpg


windows-serverremote-desktop-services
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Hi,

Have you checked if the answer helps?

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Thanks,
Eleven



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HI,

Is there any update?

Please let us know if your issue has been resolved.

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Eleven

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Hi,

Any update? Have your issue been resolved now?

Thanks,
Eleven

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Hi,

Any update? Have your issue been resolved now?

Thanks,
Eleven

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TimCerling-5039 avatar image
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TimCerling-5039 answered

It appears that Plesk has some restrictions in the use of RDP with its product. You should open a support call with Plesk to see that you have things configured according to their requirements and to see if they have any suggestions.

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ElevenYu-MSFT avatar image
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ElevenYu-MSFT answered

Hi,

Since you have installed Plesk pannel, please try to enable remote desktop access via Plesk and see if the issue persists.

You could follow the steps in below link.
https://support.plesk.com/hc/en-us/articles/115000920913-How-to-provide-subscription-users-with-limited-RDP-access-to-Windows-Server-in-Plesk

Please Note: Since the web site is not hosted by Microsoft, the link may change without notice. Microsoft does not guarantee the accuracy of this information.

Thanks,
Eleven

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