1.Could we check the smspxe.log on our client to see if there is any boot error on it?
2.May we check that were not boot the USB device from a USB 3.0 port?
For more details please refer to this article:
windows-10-osd-error-unable
Note:This is not an official article from Microsoft just for your reference.
3.Could we provide a screenshot to see which step we are pending?
Hope this could help you.
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