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KenNishimura-6395 asked WalkerGreg-7847 commented

teams 1.3.00.16851-1 fails to start with segfault

Installed downloaded rpm from MS website. Stock RHEL 7.8 fully updated. yum deplist showed no unresolved dependencies. yum install went smoothly with no errors.

teams


results in nothing. Poking around shows teams immediately segfaults.

Last entry from dmesg:

[1222652.553142] teams[90217]: segfault at 40 ip 00007f25a8b1264b sp 00007ffde9733480 error 4 in libX11.so.6.3.0[7f25a8ad0000+138000]

Any ideas here? Same result on two different installs with different HW.

office-teams-linux-itpro
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I have the same issue as of the latest Teams update. I am running teams-1.3.00.16851 on Linux Mint 20 (locally, not using VNC). Also, while I can now see more than 4 participants, video streams are blank.

[149687.343250] teams[126544]: segfault at 20 ip 000055600c98d00f sp 00007ffc51591a38 error 4 in teams[55600c253000+4bf7000]
[149687.343260] Code: 5f 5d c3 cc cc cc cc cc cc cc cc 48 89 f8 48 8b 7f 30 48 03 78 28 48 8b 48 20 48 8d 70 30 48 8d 50 40 f6 c1 01 74 08 48 8b 07 <48> 8b 4c 08 ff 8b 76 08 ff e1 cc cc cc cc cc cc cc 48 89 f8 48 8b


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1 Answer

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SharonZhao-MSFT answered SharonZhao-MSFT commented

@KenNishimura-6395,

Does anyone else have the same issue?

Make sure that you have installed the official Teams app correctly.

In order to exclude the account problem, it recommends you try to log in Teams web client(https://teams.microsoft.com).

Besides, uninstall and reinstall the app and try again.


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Thanks for answering. Yes, the web app works perfectly, but the native Linux app does not. I removed (yum erase) and re-installed from repository:

packages.microsoft.com/yumrepos/ms-teams

Version 1.3.00.16851-1 was (re) installed with the same result.

From what I can tell, the segfault is in libX11.so.6.3.0


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After more experimentation, the issue seems to be a remote display to a RealVNC session, our current working model during the COVID-19 WAH. TigerVNC (bundled with RHEL7) seems to work, so it appears that teams is triggering a bug within RealVNC when doing remote display via RealVNC. Teams seems to work properly when displayed on a tigervnc remote session.

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@KenNishimura-6395,

Thanks for your sharing. It seems that something issue between RealVNC and Teams.


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