question

yazozzie-3475 avatar image
4 Votes"
yazozzie-3475 asked RickSmith-4356 published

Mouse cursor jumps to back to the screen boundary with multiple monitors on Remote Desktop

I have two monitors connected to my PC and normally when I move the mouse from one to the other it seamlessly moves across the boundary. However, when I am using the Remote Desktop application across both monitors, the mouse cursor will jump back to the boundary when moved from one screen to another. This makes multi-monitor RDP essentially unusable. I am using Windows Pro on the local machine (version 2004) and windows Enterprise on the remote machine (also version 2004)

If I make my multi-monitor RDP connection windowed on a single physical monitor, the same thing continues to happen within the RDP window when crossing what is considered to be the boundary between screens inside the RDP.

24340-example.gif


remote-desktop-client
example.gif (506.2 KiB)
· 9
5 |1600 characters needed characters left characters exceeded

Up to 10 attachments (including images) can be used with a maximum of 3.0 MiB each and 30.0 MiB total.

Hey there,

1.Did this problem occur after any updates or installing some softwares?
2.Does it happen to all RDP connections or just to the one PC?
3.Would the problem be with mouse driver?

Thanks
karlie

0 Votes 0 ·

Hey,

Any update there?

You can enable email notifications for a variety of different events in Microsoft Q&A:
https://docs.microsoft.com/en-us/answers/articles/67444/email-notifications.html

If you have any further questions or suggestions about this case, please let me know.

Regards
karlie

0 Votes 0 ·

I actually have the same problem. After the last windows update this started happening on different PCs. And it's no only my pc through RDP even other people's PC has the problem.

0 Votes 0 ·

I have the same problem. Local and remote pc are both Windows 10 version 2004.

It is quite annoying having the mouse jump all over the place. I think I have this problem for more than a month, not sure when it started.

I don't think it's the mouse driver, but no idea. Have a Logitech G403.

0 Votes 0 ·

I'll throw my hat in too. The mouse jumps all over the place when switching screens. The only way to break out of the loop is to move it fast over the boundary...or move the mouse, stop for a second, and then continue on. It is sometimes worse than others (which to me indicates that it might be related to connection quality).

@KarlieWeng-MSFT ...

  1. I've been having this problem consistently since late summer, 2020. I can't say what update because I didn't consciously recognize it immediately. It was a minor annoyance that slowly started to elevate in its impact to my workflow.

  2. 2 unrelated RDP connections from the same computer (both remote physical locations).

  3. I've tried a wired mouse and a Logitech wireless. Same behavior.






0 Votes 0 ·
Show more comments
CarloAugustoOttaviani-5804 avatar image
0 Votes"
CarloAugustoOttaviani-5804 answered CarloAugustoOttaviani-5804 published

I have the same problem with VPN remote connection and and in the office is working normally...

5 |1600 characters needed characters left characters exceeded

Up to 10 attachments (including images) can be used with a maximum of 3.0 MiB each and 30.0 MiB total.

JackElliott-2364 avatar image
0 Votes"
JackElliott-2364 answered

I am also having the same problem. Laptop at home, connected to a desktop in work via RDP connection, and only started to happen around September 2020 (prior to that no problem since March). I would love to know a fix for this if anyone can find one as it is extremely annoying.

5 |1600 characters needed characters left characters exceeded

Up to 10 attachments (including images) can be used with a maximum of 3.0 MiB each and 30.0 MiB total.