caller ID policies using AA resource accounts

IBN 4,351

Hello

Please i need your help on this issue.

I started to look at the caller ID policies earlier this week in response to some issued raised by our end users.

I would like to create a caller ID policy where we can present the number that is associated to the resource account on the auto-attendant.

We already have an Auto-Attendant linked to a Resource Account as shown below

When I attempt to create the caller ID policy in Teams Admin Centre. I don’t get an error I am just unable to select the resource that is associated to the auto-attendant. It only displays the resource accounts associated with a call queue.

JimmyYang-MSFT 49,366 Reputation points Microsoft Vendor

2022-07-29T07:21:20.42+00:00

Hi @IBN

Were the resource accounts created as auto attendants or call queues in the admin center?

Based on my knowledge, it would prevent the other from appearing when assigning it to the opposite of what it was designated for.
IBN 4,351 Reputation points

2022-08-02T07:32:21.52+00:00

Thank you for your reply.

I did try to use Service Number but we do not have any service numbers listed within our Tenancy.

I am assuming this is because we are using Direct Routing as opposed to MSFT Call Plans and none of our numbers are provided through MSFT.

See below. Here is a screen shot of the Phone Number Page. Nothing is listed because all of our numbers are provided by our supplier who provides our SBC that we use for direct routing.

When creating a Caller ID Policy using the Service Number option when f I try and search for a Service number either via the Resource Account Name or the CLI number no results are returned.

Is there a way to spoof the number in this section so that they can be used for outbound caller ID?

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caller ID policies using AA resource accounts