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PacoGaspar-1445 avatar image
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PacoGaspar-1445 asked AlexFogerty-6370 commented

Windows 10 idle timer expired

Hi,

I have sereral computers with Windows 10 Professional, release 1903, that shows the follow popup message when idle:

Idle timer expired. Session time out limit has been reached. You will be disconnected in 2 minutes. Press any key to continue.

This is a common issue in rdp connections, but this is happening to users without any rdp connection, just in their own computers with domain account logon.

Any clue about how to solve it?

windows-10-general
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GloriaGu-MSFT avatar image
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GloriaGu-MSFT answered GloriaGu-MSFT edited

Hi,

Thank you for posting in Q&A! In regards to your issue,

The Problem Cause in microsoft official document says:
"This behavior occurs if a policy setting enforces a time limit for idle Remote Desktop sessions. If an active session has not received user input for the time that is specified in the policy setting, the session disconnects. Pressing a key closes the warning message that you receive two minutes before you are disconnected. However, this action does not reset the idle timer. To reset the idle timer and keep the session active, you must provide user input other than the keystroke that closes the warning message."

Solution:
The user must provide input other than the keystroke for "OK" that closes the warning message.
Refer to the Active session limit and Idle session limit sections in the following Microsoft Technet article for more information:
https://docs.microsoft.com/en-us/previous-versions/windows/it-pro/windows-server-2008-R2-and-2008/cc754272(v=ws.11)?redirectedfrom=MSDN

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PacoGaspar-1445 avatar image
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PacoGaspar-1445 answered GloriaGu-MSFT commented

Thanks for the answer. As I stated in my question, this is not related to Remote Desktop sessions, this message appears in local sessions to the users.

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Hi,

Can you verify the domain account you login in the AD users and computers,and check the current TS sessions to see whether there is Idle session limit or not?

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PacoGaspar-1445 avatar image
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PacoGaspar-1445 answered YuJinTan-2583 published

I have checked the sessions tab in the user object in AD users and computers. Here are the settings:

End a disconnected session: Never
Limit of active session: Never
Limit of inactive session: Never

Disconnect when limit reached or losing connection
Allow connect again from whatever client.

Thanks

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Have you been able to resolve this? Just started happening in our environment on a handful of PCs. Remote Desktop also does not apply here.

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I am afraid not. The problem persists and I haven't received any other answer to my question.

All google searches point to the RDP thing, but in this case RDP has nothing to do with the issue.

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AlexFogerty-6370 avatar image
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AlexFogerty-6370 answered AlexFogerty-6370 commented

We had the same issue (I think) but it turned out that there was a Citrix Receiver / Citrix Workstation application running in the background and it couldn't connect to the Citrix server so it was complaining about Idle Timeout. The end user was using Windows 10 v2004, with no RDPs or terminal servers.

Error message was:

Idle timer expired
Session has been idle over its time limit
It will be disconnected in 2 minutes
Press any key now to continue session

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We suspect the same since our Citrix environment is the only place we have idle timers configured. We have asked our users to report when it happens again so we can confirm.

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I should also mention there is a known issue with Windows 10 v2009 / v20H2 where the certificates are deleted after upgrading from earlier Windows 10 versions. I'm not sure if that will affect your citrix environment but I thought it might be worth mentioning.

https://docs.microsoft.com/en-us/windows/release-information/status-windows-10-20h2#1513msgdesc

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Hello,

Did you all ever find a fix for this?

I am having the same issue for several users in a hospital. I originally thought it was a system screensaver issue but now that you mention it all the users affected have citrix running for EMR systems.

The difference here is the user is prompted exceedingly quick and even in the middle of them actively working and will have to click the prompt in a matter of seconds before being logged off.

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