Yes, the event viewer shows a hang error, but Word does just close without warning, there is no "not responding" state it goes into.
It happens with all documents
They pretty much exclusively use documents on network shares. Some in a hidden share from our DMS, some in mapped drives, etc. I'd have to tell them to try and keep one open locally for a while to see if it closes. To add to that, they will have open multiple documents at a time and only one of those disappears sometimes. I just got that info.
Yes, we have FireEye as an AV solution, it's the same policy for everyone though, just these 2 clients have the problem.
We didn't try safe mode, the users aren't familiar and we can't forcefully trigger the problem, it happens randomly from time to time.
I will have them open a local document as well as a safe mode instance of word, keep that open for the day and see if those crash too.
Thanks, I did that too!
Thank you! You're a wizard. I was pulling my hair on this.
It was the second one, the GPO for 'RoamingProfileSupportEnabled' worked!
Hi Eduardo,
It does show up in rsop.msc, but without the json string I put into it. That's weird..
Yes, the event viewer shows a hang error, but Word does just close without warning, there is no "not responding" state it goes into.
It happens with all documents
They pretty much exclusively use documents on network shares. Some in a hidden share from our DMS, some in mapped drives, etc. I'd have to tell them to try and keep one open locally for a while to see if it closes. To add to that, they will have open multiple documents at a time and only one of those disappears sometimes. I just got that info.
Yes, we have FireEye as an AV solution, it's the same policy for everyone though, just these 2 clients have the problem.
We didn't try safe mode, the users aren't familiar and we can't forcefully trigger the problem, it happens randomly from time to time.
I will have them open a local document as well as a safe mode instance of word, keep that open for the day and see if those crash too.