1.Please kindly confirm the behavior when users print to any device shared from any print server on the problematic workstations. For example, whether or not they could choose the printer but get some error messages when click start printing.
I believe the print job just goes into the local queue and sits there.
2.Please check the printers under device of problematic workstations(better to share the screenshot) if they were greyed out or other behaviors.
The printers show "Unable to Connect" and are greyed out for end users impacted by this issue.
3.If there is no event logs recorded the issue, you may consider to capture and compare the procmon on working and non-working clients.
There is so much data in ProcMon that without some clue what I am looking for I don't think i am skilled enough to narrow it down.
Hello Jenny,
1.Please kindly confirm the behavior when users print to any device shared from any print server on the problematic workstations.
For example, whether or not they could choose the printer but get some error messages when click start printing.
I believe the print job just goes into the local queue and sits there.
2.Please check the printers under device of problematic workstations(better to share the screenshot) if they were greyed out or other behaviors.
The printers show "Unable to Connect" and are greyed out for end users impacted by this issue.
3.If there is no event logs recorded the issue, you may consider to capture and compare the procmon on working and non-working clients.
There is so much data in ProcMon that without some clue what I am looking for I don't think i am skilled enough to narrow it down.