To help or not to help [ when Microsoft asks for it]

Frans doesn't like when Microsoft asks for help. 

First of all, although I disagree with his opinion, I want to strongly protest the unfriendly responses to his post. Everyone should be able to freely raise issues and speak their mind without fear of getting flamed and trolled. 

On second thought, I'm not even going to post my opinion on the matter. My stand on this really isn't as important as a fellow blogger getting whammed just for expressing an opinion.