Microsoft Reduce Customer Effort Center

Our team drives product feedback based on solid data, it drives proactive issue prevention and ultimately, drives improvements around products based on customer feedback.

metro app fails to connect the Internet due to proxy settings

Symptom:You may find you cannot connect to any website or online service with a metro app, it fails...

Author: danma_ Date: 09/11/2012

You may experience that DVD drive is not recognized in Windows 8

Symptom:After you install Windows 8, you may find the CD/DVD drive is not recognized. Resolution:1....

Author: danma_ Date: 03/21/2012

Enabling Hyper-V feature in Win8 CP causes failure to boot

Symptom:You installed Windows 8 CP. The Win 8 is running very well. Then you install Hyper-V role....

Author: danma_ Date: 03/15/2012

Metro apps won't start under Windows 8 CP

Symptom:You upgraded from Windows 7 Pro to Windows 8 Consumer Preview, but found the Metro apps...

Author: danma_ Date: 03/12/2012

Unable to install any roles or features in Windows Server 8 Beta

Symptom:You installed the Win8 Server Beta without issue, but you are unable to install any roles or...

Author: danma_ Date: 03/12/2012

Error: “We are not sure what happened, but couldn't finish installing windows 8 Consumer Preview. We've set your PC back to the way it was right before you started.” when you try to install Windows 8 (CP)

Symptom:Customers installed Win8 and got the following error:“We are not sure what happened,...

Author: danma_ Date: 03/06/2012

Error: "We couldn't create a new partition or locate an existing one. For more information, see the Setup log files." when you try to install Windows 8 (CP)

Symptom:You try to install Windows 8 (CP), and encountered the following error:"We couldn't create a...

Author: danma_ Date: 03/06/2012

You cannot backup a VHD to a network share which is a local drive

Symptom:When you backup a VHD to a network share which is a local drive, it may fails with the...

Author: danma_ Date: 02/29/2012

'Turn off the display' keeps resetting itself to 20 minutes in Windows 7

This is an interesting issue of Windows 7.Some customers reported that in the Power Options they...

Author: danma_ Date: 12/30/2011

Error Code 0x80070424 with Windows Firewall and "Base Filtering Engine Service" Not available in services database list.

Recently, many customers reported the Windows Firewall issue. This seemed to be caused by a wide...

Author: danma_ Date: 12/26/2011

[Step by Step] How to adjust the resolution of virtual machine in Windows XP Mode?

  1. Shut down the virtual machine in Windows Virtual PC, so to exit the Windows XP Mode.2. Open a...

Author: danma_ Date: 12/05/2011

An internal error occurred when you are migrating mail boxes from on-primise Exchange server to Plan E3.

Symptom:When you are migrating mail boxes from your Exchange server to Plan E3. You've implemented...

Author: danma_ Date: 12/01/2011

Powershell: How to re-provsion the sync DB to resolve the issue that User Profile Synchronization Service fails to start?

You can use the below script:==================================Get-SPDatabase $syncdb=Get-SPDatabase...

Author: danma_ Date: 11/24/2011

Powershell: How to restart the User Profile Synchronization Service if disabled?

Below script shows how to restart the User Profile Synchronization Service if disabled....

Author: danma_ Date: 11/24/2011

CPP: How to wait on a job object?

This is the sample code in CPP to show how to wait on a job object. In the documentation: The state...

Author: danma_ Date: 11/21/2011

Error "The certificate enrollment page you are attempting to access cannot be used with this version of Windows" after MS11-051 patch installation

Symptom:You have Windows Server 2003 with installed Certification Authority and Web Enrollment...

Author: danma_ Date: 11/20/2011

How to query network adapter for IPv6 protocol?

Assuming you need it in script, PowerShell:# computername$MachineName = 'localhost' # open HKLM reg...

Author: danma_ Date: 11/16/2011

C# - How to load DLL in separate domain and use its methods?

Sometimes you may have a need to load a DLL in a separate domain to call its method at run-time. You...

Author: danma_ Date: 11/13/2011

Word 2010 switches to Draft view from Print Layout view when the computer is left idle for a couple of minutes

Some Word2010 users reported an interesting issue:You are viewing a document (with reviewing turned...

Author: danma_ Date: 11/13/2011

A Windows Live error occurred while provisioning for "mail@domain.com". An internal error occurred while talking to Windows Live

Symptom:You've implemented federation (AD FS) in your on-premises organization. You are doing a...

Author: danma_ Date: 11/10/2011

Script error when attempting to load album/track information in Windows Media Player 12

Sometimes you may encounter the script error when you attempte to load album/track information in...

Author: danma_ Date: 11/09/2011

How to determine if current user is a domain or local user?

Assuming you need it in script, PowerShell: (gwmiWin32_LogonSession).GetRelated("Win32_UserAccount")...

Author: danma_ Date: 11/08/2011

MSQUERY randomly crashed

There are many possible causes that can crash MSQuery in office 2010. A typical crash is as...

Author: danma_ Date: 11/07/2011

Admin cannot upload profile picture after SP1 and June CU

Symptom:After SharePoint 2010 SP1 and June CUupgrade, when customer goes into Central...

Author: danma_ Date: 11/06/2011

Windows 2008 R2 cluster validation shows installed updates as missing

Symptom:Customer has installed a Hyper-V Cluster. The host os is Windows Server 2008 R2 with SP1....

Author: danma_ Date: 10/17/2011

IE9 homepage configured by GPO doesn't work

Symptom:You configured a customized homepage for IE by GPO.While the homepage configured by GPO is...

Author: danma_ Date: 09/19/2011

Windows Update (WSUS) failed with error 0x80080005? try this solution!

Some customers reported that they got error 0x80080005 on their WSUS client. A simple fix is adding...

Author: danma_ Date: 08/29/2011

CA restore fails from time to time

Customers reported that their CA restore failed. The symptom is:When migrating the issuing CA using...

Author: danma_ Date: 08/26/2011

error 31313 when you are trying to create a protection group that includes Hyper-V protection

Symptom:A few customers reported the following issue:Environment:DPM 2010 installed on Windows2008...

Author: danma_ Date: 08/23/2011

Event 315 with error 2114 on startup

Recently some customers reported then got event 315 with error 2114 on every system startup. The...

Author: danma_ Date: 08/14/2011

Error on upgrading Virtual PC Integration Components

Symptom:Sometimes you may be unable to upgrade Virtual PC Integration Components with error...

Author: danma_ Date: 08/03/2011

2507938 causes event ID 33

Symptom:After you install the security update 2507938 on a computer that is running the release...

Author: danma_ Date: 08/03/2011

Windows Server Backup failed to backup with error 0x81000101

Symptom:Sometimes Windows Server Backup failed to backup the data. The error is:The shared restore...

Author: danma_ Date: 08/01/2011

Unable to upgrade Integration Components after installing Service Pack 1

After you install Windows 7 SP1, you may receive the message that the XP Mode needs to be Upgraded (...

Author: danma_ Date: 07/25/2011

OCS 2007 may not able to download address book after upgrading to IE9

Recently we noticed some customers reported that after upgrading to IE9 from IE8, Oiffice...

Author: danma_ Date: 07/25/2011

When you attempt to move mailbox from/to Exchange Online, you receive the error "The call to Microsoft.Exchange.MailboxReplicationService timed out"

Symptom: When you attempt to move mailbox from/to Exchange Online, you receive the error:The call to...

Author: danma_ Date: 06/23/2011

Disabling offline files removes pinned items from Windows 7 task bar?

When I review the forum threads, I found an interesting issue about offline files and pinned...

Author: danma_ Date: 06/23/2011

Outgoing mails stuck in the Outlook and cannot be delivered when you have cached mode enabled to connect with BPOS account

Symptom: You cannot send mail in Outlook with BPOS account connected. Mail items stuck in the...

Author: danma_ Date: 06/19/2011

The error 0X80070490(Element not found) when you are installing a service pack or update

Symptom:When you are installing a service pack or update for Windows 7 or 2008 R2, the update may...

Author: danma_ Date: 06/19/2011

How to resolve the error 0x80073701(ERROR_SXS_ASSEMBLY_MISSING) when you are installing a service pack or update

Symptom:When you are installing a service pack or update for Windows 7 or 2008 R2, the update may...

Author: danma_ Date: 06/19/2011

Online service SSO client issues series 2/1: After successfully sign in to Microsoft Online Services by using the Microsoft Online Services Sign In client, you are repeatedly prompted for credentials when you open Outlook.

[Symptoms]1. This occurs when the computer was in Sleep mode , Hibernation mode, or Standby mode and...

Author: danma_ Date: 06/17/2011

Online service SSO client issues series 2/2: Receive the message that "Outlook cannot be configured in the Single Sign In application" when you try to configure Outlook by Single Sign In application

[Symptoms]When you try to configure Outlook by Online Service Single Sign In application, you...

Author: danma_ Date: 06/17/2011

Error message "Your client does not support opening this list with Windows Explorer" when you try to "Open with Explorer" on a SharePoint document library in Office 365 site

[Symptoms] When you log on to the SharePoint online site by using your Office 365 account, navigate...

Author: danma_ Date: 06/12/2011

You cannot connect two Office 365 accounts in one Outlook profile at the same time

[Symptoms]Some customers find that if they try to configure two or more Office 365 accounts in one...

Author: danma_ Date: 06/10/2011

Some customers reported that when printing or viewing the print preview of a webpage in Internet...

Author: danma_ Date: 06/10/2011

Messages are not delivered after you send messages to a large number of recipients by using an Office 365 account

[Issue]When you try to send emails by using an Office 365 account, the email messages are not...

Author: danma_ Date: 06/09/2011

Error message when you try to configure Office 365 account in Outlook: "The security certificate was issued by a company you have not chose to trust"

[Symptoms] When you configure a Microsoft Exchange Online account (Office 365 account) in Outlook...

Author: danma_ Date: 06/03/2011

You cannot click the “Next” button to if you use https:// prefix in the server filed when you configure a Microsoft Exchange Online account on an Android phone

[Symptoms] Consider the following scenario: - You have a Microsoft Exchange Online mailbox user...

Author: danma_ Date: 05/20/2011

IE9 download manager freeze at 99% and “1 sec remaining”

Recently some customers reported that sometimes downloads seem to hang at “1 sec...

Author: danma_ Date: 05/17/2011

Yi Ruan Bluetooth driver update broke your bluetooth? Roll back it!

Recently, some customers reported that after they ran Windows Update and installed Yi Ruan Bluetooth...

Author: danma_ Date: 05/10/2011

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