Kudos to BankOne

You so often hear about crappy service from credit card and financial services companies; it was a delight to read this very positive report by Chris Sells on BankOne’s actions in response to credit card fraud on one of his accounts:

“Apparently somebody got a hold of the number and started making charges with it today. A $19 charge was approved, but the $331 charge swung the BankOne AI software into action and the charge was declined. They called right away to confirm the activity and when I didn't recognize it, they credited me the $19, canceled the card, put a new one in the mail, sent all three major credit card agencies a notice so that my credit rating wouldn't be affected and put an affidavit in the mail so that I could swear that the $19 charge wasn't mine. All of this defense against identity theft cost me 5 minutes on the phone, a few days wait while I receive my new card, a signature and $0. Amazing.”